MessageMedia is an Australian leader in SMS gateway services, having supported over 65,000 customers worldwide.
The review showed that this SMS gateway provider performed highly in terms of reliability, reputation, reviews and client service.
Last updated on 2 April 2023.
MessageMedia SMS Gateway provides an extensive range of text messaging services for large size businesses, small to medium size enterprises and other organisations for use in their marketing, communications, promotions, reminders, and update communications to staff, clients and customer notifications.
This gateway provider offers Australian businesses:
MessageMedia has developed a sophisticated API software system that is suitable at a very fast speed and with a scale of 800 SMS per second distribution. With high throughput capability, this SMS gateway provider can handle extreme volumes of messages, whether it is in the thousands of text messages over a month to the support throughput of nine million messages sent in a day. That’s the versatility of this gateway provider.
One of the most attractive features of MessageMedia SMS Gateway is its uptime and latency time. For full delivery time including processing by the other partners in the network and the operator, it can provide a 97% delivery in under two seconds and 99% delivery within ten seconds. That’s the versatility of this gateway provider.
Its guaranteed SMS service uses the highest-quality gateway connections to deliver messages promptly. Every message is fully backed by a 100% uptime guarantee under a Service Level Agreement (SLA).
MessageMedia services many major and significant Australian businesses that range from companies such as Honda, Commonwealth Bank, National Bank of Australia, and HP to YMCA.
As an Australian gateway provider for SMS, it is an onshore provider and this means a high level of privacy and security can be assured equally as important is the critical factor that time-dependent messages are delivered in seconds. All gateways are directly monitored and managed by MessageMedia systems and personnel. As well, all carrier networks are continuously monitored, with automatic alternate routing in the event of a carrier network outage or failure.
Major Australian organisations usually distribute large volumes of text messages every month and therefore require a reliable, safe and efficient SMS gateway provider. MessageMedia has been built for large businesses with an emphasis on security and timeliness as its priority. It provides global coverage with its developed API capacity system.
It is web-based which means there is no software to crash your computer. MessageMedia will save your contacts and set them up into groups, whether large or small so that they can be managed and SMS sent out within a short time frame specified by the client. All their gateways are directly monitored and managed by their systems and personnel.
The MessageMedia SMS gateway service delivers across multiple channels allowing it to provide guarantees of availability by ensuring:
MessageMedia provides all year text messaging service. It has an Australian customer support centre that is available on a 24/7 basis. It guaranteed SMS service users the highest-quality gateway connections to deliver messages immediately. As mentioned previously, each SMS is fully backed with a 100% uptime guarantee.
Additionally, there are no monthly fee charges, unlimited credit availability and organisations are provided with a dedicated account manager.
The SMS Comparison authors’ review indicates that this company is most capable of servicing the needs of large organisations and therefore warrants serious consideration.
From the review of various text message gateway providers available in Australia, MessageMedia caters very well for local small, medium and large-sized companies that require a reliable and efficient text message gateway system that is relatively inexpensive, easy to use and operate.
It offers a user-friendly interface that allows businesses to send SMS messages via their platform including features like message scheduling, personalization, and reporting, making it easy for SMEs to manage effective SMS campaigns.
MessageMedia SMS Gateway has numerous SMEs on its client list offering an easy-to-manage platform, a customer service contact number and live chat to ensure all possible options are available. Some of the additional services available to SMEs can include:
MessageMedia platform allows for two-way communications where an address book can be uploaded, and personalised messages delivered with usage receipts available. The opportunity to use their services can be initially done through their free trial offer, which is a big advantage for SMEs who need reassurance.
For SMEs, their text message will always be transparent and easy to access, dependent on the needs whether it is for marketing and promotions, appointment reminders, authentication requests or customer notifications. The charges are all related to the volume distributed every month. So it caters for SMEs nicely.
MessageMedia provides a well-established range of customer support services with a 24/7 all-year-round call centre (not foreign call centres) on an 1800 number, an email contact address and a blog for your comments and feedback. Their platform includes a range of resources, such as tutorials and FAQs, to help SMEs get the most out of the platform. Additionally, this gateway provider does ensure that the 24/7 service extends to monitoring as well as global support.
Its base is located in Melbourne and offers live chat to its clients which enhances understandable communication between both parties. It also has user guides and instructional videos as well as online training via webinars. On a rating scale, MessageMedia’s customer service and level of support rank highly against its other gateway competitors.
MessageMedia gateway is rated very highly on the reliability scale. They claim a 100% gateway up-time with a zero-tolerance for text message gateway outages unlike many of their competitors. They also state 100% Network Redundancy which means that having a multiple gateway network is supported by a sophisticated monitoring system which will mean rerouting messages if any given route is compromised.
MessageMedia places a strong emphasis on reliability, with redundant servers, regular backups, and 24/7 monitoring to ensure that the platform is always available and responsive. The platform also includes features to help SMEs comply with relevant regulations, such as opt-out options and message reporting.
Additionally, MessageMedia offers a 100% Money Back Guarantee if one believes their service has let them down somehow then they will fix it. If the client is not happy in the first 30 days with their service, they’ll get their money back. Such features provide the reassurance of a reliable system.
With over 65,000 customers distributing millions of messages around the globe, MessageMedia is a leading provider of reliable SMS services for businesses and organisations whether large, medium or small. They have been delivering business text messaging services to customers for more than a decade.
One of Australia’s largest providers, MessageMedia also meets the compliance standards set for text message marketing within Australia. They protect your proprietary, company, and customer data with two-factor authentication (2FA) and deliver one-time passcodes via SMS as a secondary means of identification on websites and system that enforces on-demand authentications.
MessageMedia is compliant with the General Data Protection Regulation, known as GDPR. They have undertaken a review of their data collection, storage and security arrangements and have implemented various system changes to reflect the data security and privacy principles entrenched by GDPR, including individual’s right to access and right to be forgotten.
MessageMedia understands the fundamental importance of data security and privacy to its customers and end-users of its services and continues to review and update its systems and compliance policies and procedures.
One of the clear distinctions with other SMS gateway providers is the ability to provide feedback and have live chat. There is an SMS Marketing Reviews and Testimonial page where several published reviews can be seen. The MessageMedia SMS Gateway provides a 4.6 Rating of 22 reviews, recorded with Capterra.
Their reputation could be measured by the services they provide and the number of companies and organisations that they serve over some time. Clients appeared to be pleased with the gateway features and services they have to offer.
From the independent research that was carried out, it was evident that both the reputation and reviews were rated very highly.
The text message gateway review of major Australian SMS providers has been analysed and compared based on several services, features and products offered using a list of key selection criteria as outlined above. This SMS Comparison site should provide you with key information that Australian businesses need to know before making a decision on which gateway provider is best for your needs.
Our MessageMedia SMS gateway review should be used as purely a guide since features and services may be changed from time to time by the provider with or without short notice. We also have a comparison page to Clicksend.
While the SMS Gateway Australia Comparison Table is free for the public to use, the authors wish to disclose that some affiliate relationships do exist. Such relationships do not impact the rates and fees users of the site will receive from these providers.
As the information comes from the provider’s website and not through an API feed, there is the risk data may become outdated without prior notice. As such, you should note below when the page was last updated. You should also check with the SMS gateway providers’ website, before singing-up.
Latest update on 2 April 2023