Comparing Cellcast vs SMS Central (SMS Central is now operating under Sinch MessageMedia) was based on their bulk SMS pricing, features, customer service and reliability.
Cellcast is considered to be of better value for businesses and organisations.
SMS Central is now operating under the name Sinch MessageMedia.
Cellcast and SMS Central have been compared because these SMS bulk providers are reputable Australian companies offering businesses an array of text messaging services. Their portal systems have all the features to simplify business in disseminating or receiving messages efficiently, and they can distribute them anywhere in Australia.
Cellcast and SMS Central have been established for well over ten years, with SMS Central beginning its business in 2004 and Cellcast in 2006. Both are private companies with headquarters in Melbourne, Australia.
Both these SMS providers have continually grown and evolved from pioneering end-to-end interactive mobile solutions for businesses to become one of Australia’s global premium SMS and MMS providers.
Cellcast and SMS Central are both providers of bulk SMS messaging services. Here are some of the key features of each platform:
Cellcast:
1. SMS, MMS, voice, email, and fax messaging capabilities
2. Advanced reporting and analytics
3. Automated SMS campaigns and appointment reminders
4. Multi-user account management and user-level permissions
5. Integrations with CRM and other business tools
SMS Central:
1. SMS messaging capabilities with delivery reports
2. Inbound SMS capabilities with a shared or dedicated virtual number
4. Advanced reporting and analytics
5. Integrations with popular business systems and APIs for custom integrations.
Furthermore, when reviewing the features offered to businesses, it can be assessed that both have the capacity to:
There are features that Cellcast provides that SMS Central does not offer its customers. For example, it can deliver onshore but does not have the facilities to send text messages offshore to other nations if required. There is no mention of the telecommunication carriers used other than to say Aussie carriers, unlike Cellcast, which states it uses premium carriers such as Telstra, Optus and Vodaphone to ensure reliability and efficiency.
Cellcast offers text-to-speech by sending voice calls, making it as simple as sending a text message. It can convert text into voice calls through its SMS online facility, reaching any landline or mobile and adapting to local markets through various languages and voices.
Our Cellcast review also found that they offer text message reply options, such as sending replies as an email and specifying a different return address, sending replies to a customer or staff mobile as an SMS, and sending replies to a business website.
Overall, the features of Cellcast rates are better than those offered by SMS Central.
When reviewing and comparing these two SMS bulk providers, Cellcast was found to Be open and transparent about its pricing schedule. With Cellcast, the price outlined per SMS is $0.028.
SMS Central is now operating under the name Sinch MessageMedia. While the specific pricing details for their SMS services are not directly available on their website, they offer various products, including Online Text Messages, Bulk SMS, SMS Marketing, SMS API, and email-to-sms services. For precise pricing information and to explore their full range of services, it is recommended to visit the Sinch MessageMedia website directly at SMS Central by Sinch MessageMedia.
Apart from the charge for each text message distributed, Cellcast outlined that the payment would be prepaid and invoiced. Cellcast offers credit card or Direct Debit. Both providers require no contract, setup, or monthly fee. However, with SMS Central, no details on contracts, setups, or monthly fee arrangements are presented.
The only similarity was that SMS bulk providers offer competitive price matching and a 100% satisfaction guarantee.
It is pleasing to note that both Cellcast and SMS Central provide information on their uptime, reliability, and compliance.
Cellcast provides a 100% delivery rate (uptime) guarantee, while SMS Central delivers a 99.95% uptime guarantee. That’s very reassuring from a business or customer perspective. Both providers have Service Level Agreements (SLA), which set the expectations between the service provider and you by describing the SMS service to be delivered and the metrics by which the effectiveness of the process is monitored and approved.
Another re-assurance aspect is that both companies have compliant policies similar to the General Data Protection Regulation, which requires them to protect their customers’ data and privacy. They also advocate an anti-spam policy for all their communication, thereby not supporting unsolicited messages, notifications, alerts or any message you may receive from someone who should not have your address or mobile number. Overall, these two SMS providers match each other in terms of their policies and procedures.
Comparing the customer service provided by both SMS providers, it stood out that Cellcast is more responsive.
Cellcast is jam-packed with more features than SMS Central. In the review, Cellcast provides a call centre on 03 8560 7225 contact number on a 24/7 basis, while SMS Central provides a 1300 phone number during business hours. The response time may vary from fifteen minutes to an hour.
No live chat is available, and no prominent online communications tools like Meta (Facebook), Google+, and Twitter are available unless you are prepared to search extensively on the web pages and find their blog, which provides the icons mentioned. With Cellcast, it is much more apparent with ease of access for discussion purposes.
Both companies might offer new users free trials or credits to test their services. However, this typically involves a limited number of free SMS messages and is not part of their regular offerings. For detailed and up-to-date information, it is recommended to check their respective websites or contact their sales teams directly.
Overall, the level of customer service is far superior to that of Cellcast compared to SMS Central.
As experts in the SMS area for several years and now moving on to other information technology areas, the authors have extensive knowledge and experience and, therefore, have provided you with independent reviews of SMS providers that will assist you in understanding the SMS providers’ offers in Australia.
This SMS Comparison Table and site are provided free of charge to assist you. If any information provided is different from what is presented in the table or site, please let the authors know, and the changes will be made as soon as possible.
Should you use the information provided and decide to engage one of the SMS companies covered, the author may request a commission from the provider, but please be assured that we will not ask you for any fee.