Esendex review

Esendex pricing

Esendex prices on a monthly plan from a floor, on quote. Its three published plans each sit under a Get a quote button rather than a purchase, and every figure on them is a minimum rather than the price a buyer pays. The word "from" is the tell, and it means no per-message rate can be computed from the page in the way a bundle that states an exact price allows. Searchers also spell the brand Essendex, and a search for Essendex pricing lands on these same Australian plans.

Above the largest published bundle, volumes move to bespoke packages negotiated on quote. No plan covers the benchmark volumes past that bundle, and the site carries no rate for them. GST treatment is not stated anywhere on the pricing pages, so the quoted floor may not be the final figure on an invoice.

A dedicated number costs A virtual mobile number is included as standard on every plan; additional numbers are not priced publicly, as published, and a free trial carries a message allowance at no charge without a credit card.

Price is only half the picture, because the sending methods matter just as much.

Esendex features for Australian senders

Esendex publishes an SMS API, and its own page invites you to "Get the most out of SMS with our powerful API". Email to SMS is also published, so a team can send and reply from an existing inbox. SMPP gateway access is listed for high throughput and low latency bulk integration.

Two-way SMS runs through a virtual mobile number, which its own page says "makes it easy to start two-way conversations". A dedicated number and an alphanumeric sender ID are both published, and both are included on every plan. RCS to Australian mobiles is not offered, and its own page states "RCS is not yet supported in Australia", while nothing is published either way on MMS to Australian mobiles or a shared number.

Those sender options connect straight to the register question.

Esendex sender ID and the ACMA register

ACMA's approved list for the SMS Sender ID Register lists Esendex under its own name as a certified telco, with the entry reading Esendex Australia Pty Ltd. For your business, that means you can register a sender ID through a provider that sits on the approved list, rather than through a gateway that does not appear on it.

The alphanumeric sender ID and virtual mobile number included on every plan are the tools a registration would attach to, and once a sender ID is in place the question turns to what happens when something breaks.

Esendex support and reputation

Support runs by phone, email and chat on a local Australian line, and it is free and unlimited on every plan. Esendex also publishes a service level agreement with a P1 response target and a target fix, and its P1 cover runs around the clock. Its developers page claims an uptime of 99.9% monthly uptime for core platform operations, with a one-hour P1 response and four-hour target fix 24/7.

Public reviews tell a thinner story. Esendex holds 4.6 out of five from 142 reviews on Trustpilot, but that profile has drawn no new reviews in the past year. The company was founded in 2001 in Nottingham in the UK, and its About page keeps the headquarters there even though the registered office sits in Melbourne.

That record shapes who the provider suits.

Who Esendex suits

Esendex suits a business that wants a registered Australian company with a Melbourne office, pricing in Australian dollars and a support line it can call without watching the clock. Quote-based buying also suits teams that negotiate volume rather than compare posted rates.

A business that needs a published per-message rate should look elsewhere, because none of the benchmark volumes can be priced from the page. Volumes above the largest bundle are quoted, and a buyer who wants fresh public review activity will not find it here.