Infobip review
Infobip is a global communications platform (CPaaS) headquartered in Zagreb, Croatia, with a Sydney office serving the Australian market. No Australian per-message rate is published; enterprise pricing is by quote.
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Not yet scored
One of 44 brands reviewed. Not in the priced comparison: publishes no Australian rate.
- No published Australian per-message rate; pricing is by quote
- Built for enterprise integration rather than self-serve bulk sending
Where Infobip stands
Infobip is a global communications platform (CPaaS) headquartered in Zagreb, Croatia, with a Sydney office serving the Australian market. No Australian per-message rate is published; enterprise pricing is by quote.
A global company with a registered Australian entity, office, or support presence, even though its head office is overseas. How we classify this.
Sending under your own brand name also depends on the ACMA SMS Sender ID Register, separate from this site's own scoring. What the register requires.
What Infobip publishes instead of a rate
Infobip publishes no Australian per-message rate that maps onto a monthly volume, so this page carries no rate table and no cost calculator. Putting a figure here would mean quoting a price Infobip does not publish. What it does publish is below.
| Feature | Published |
|---|---|
| API | not published |
| Email to SMS | not published |
| Two way | not published |
| SMPP | not published |
| Dedicated number | not published |
| Shared number | not published |
| Sender ID | not published |
"Not published" means the provider states nothing either way on its Australian pages. It is not the same as "No", and this page does not turn one into the other.
A global platform, run in Australia from a shared office
Infobip is a large communications platform, founded in Zagreb, Croatia in 2006 and now selling into most of the world. It reaches Australian numbers, but it is not built as a self-serve gateway for a small business sending a monthly SMS run: its own marketing describes an omnichannel platform spanning SMS, WhatsApp, voice and email, aimed at enterprises that want one vendor across several channels rather than one provider for text messages alone.
Its Sydney office sits inside a WeWork building, Level 12 at 64 York Street. That is a real Australian presence, which is why this review carries a Tier 2 classification, but it is a flexible shared office rather than a large dedicated site, and it says nothing about how many staff work from it. No Australian dollar rate is published on Infobip's own pages: enterprise pricing here is by quote, and a business wanting a number to compare against a gateway's published cents-per-message rate will not find one.
Compared with
Picked automatically by shared Australian-presence tier, category and pricing currency, not hand-chosen for this page.
Compare Infobip with another provider
| Measure | Infobip | Cellcast |
|---|---|---|
| Overall out of 10 | not published | 9.0 |
| Rate at 1K | no published rate | 3.70c |
| Rate at 15K | no published rate | 3.10c |
| Rate at 125K | no published rate | 2.83c |
| Rate at 250K | no published rate | 2.83c |
| Cost at 15,000 a month | not published | $465 |
| Carrier routes | not published | not published |
| Uptime | not published | "100% uptime SLA" and a "100% delivery rate guarantee"; no SLA document, credit schedule or remedy is published behind either |
| Dedicated number | not published | Yes |
| Shared number | not published | Yes |
| Alpha sender ID | not published | Yes |
| Email to SMS | not published | Yes |
| SMPP | not published | not published |
| Two way | not published | Yes |
| Support | not published | 8am to 8pm AEST staffed, with 24/7 emergency tickets; phone, email and SMS |
| Head office | Zagreb, Croatia | South Melbourne, Victoria |
| Public reviews | not published | 4.2/5 from 6 reviews on Trustpilot |