ClickSend Review For Australian Businesses [2026 Updated]

ClickSend pricing

ClickSend prices on the size of a single top-up rather than on monthly volume. This site's verdict notes the cheapest rate needs one very large single credit purchase rather than a monthly volume, so the decision is about working capital as much as price.

At one thousand messages a month the rate is 7.20c, and at fifteen thousand it is 6.70c. The largest volumes reach 6.20c and then 5.70c. Reaching the lower bands means pre-buying credit ahead of usage.

A monthly bill comes to $72 at one thousand messages and $1,005 at fifteen thousand.

ClickSend prints "Additional carrier fees apply" beside every rate.

The article it links to covers only the United States and Canada. The Australian carrier-fee cells on the page are blank, so the size of any Australian surcharge is unpublished.

Signup needs no credit card, and no free credit amount is published. ClickSend is one of 17 providers billing in Australian dollars that publish a rate at fifteen thousand a month, and it places 11th on price there. What that rate buys is covered next.

ClickSend features for Australian senders

ClickSend publishes a REST API that authenticates with HTTP Basic, using an API username and an API key from the API Credentials section of the dashboard. Official libraries cover PHP, Node.js, Ruby, Swift, Objective-C, Python, C#, Java, Go and Perl. Test numbers return success without sending or charging.

SMPP sits alongside REST, and email to SMS and two-way messaging are published too.

Email to SMS sends to an address of the form [email protected]. You add authorised senders as Allowed Addresses under SMS > Email SMS, and a wildcard lets every address on your domain send. Replies return to the inbox that sent the SMS, and inbound replies are free.

The web app accepts CSV and Excel uploads, and file columns can act as merge fields in the message.

1. Create the list. Open Contacts, select the blue plus, and name the list.
2. Import the file. Use the Import Contacts tab, upload the file, and map its columns.
3. Send the campaign. Choose Add new campaign under SMS campaigns, and pick the list in the To field.

MMS to Australian mobiles is published, and ClickSend's help article for Australia states: "You can send One-Way & Two-Way SMS and MMS messages in Australia."

RCS is not available.

Its rich messaging page says Australia is not currently supported for RCS. Sender types cover a dedicated number at $19 a month for SMS; the MMS section of the same page lists $29 a month, a shared number and an alphanumeric sender ID. The shared number is free and needs no registration, and messages go out from a pool of local sender IDs, so the number might differ each time. Those sender choices lead to the register question.

ClickSend sender ID and the ACMA register

ACMA's approved list for the SMS Sender ID Register lists ClickSend under its own name as a certified telco, with the entry CLICKSEND PTY LTD.

That listing means you can register a sender ID for your business through an approved provider. A shared number instead sends from a pool of local sender IDs that can change each message, so a registered alphanumeric ID or a dedicated number suits reply traffic. Support is the other part of the record.

ClickSend support and reputation

ClickSend publishes support around the clock via live chat, phone, contact form and email. Its uptime claim is 99.95% uptime SLA, with a public status page and a published outage procedure, alongside a status page and a published outage procedure.

Trustpilot shows 4.1 out of five from 3,572 reviews, and new reviews keep arriving.

ClickSend was founded in Perth in 2013. MessageMedia later bought it, and Sinch then acquired MessageMedia, naming ClickSend a MessageMedia sub-brand in its own announcement. ClickSend's own site instead claims a later joining year, one the Sinch investor record does not support. That record shapes who ClickSend fits.

Who ClickSend suits

ClickSend suits a business that can commit working capital to one large credit purchase for the cheapest rate. It also suits senders that value around-the-clock support, a published uptime SLA, REST with SMPP, email to SMS and MMS to Australian mobiles.

A business that cannot pre-buy credit at that scale should look elsewhere. This site's verdict puts the ClickSend entry rate above where Chatti, MessageWorks, SMS Broadcast and Textmagic open. RCS is unavailable in Australia, and voice, email, fax and post are closed to new customers, with SMS and MMS remaining.