ClickSend Pricing Review
ClickSend is a cloud-based platform that offers a suite of communication tools, including SMS, email, voice, and fax messaging, as well as marketing and automation tools.
Our August 2026 pricing comparison found ClickSend competitive among Australian SMS providers, but its tier structure is the most widely misread in this market. ClickSend’s rates step down on the size of a single credit top-up, not on how many messages you send in a month: AUD$0.0720 per SMS on Boost (top up from $20), AUD$0.0670 on Growth (from $500), AUD$0.0620 on Scale (from $3,000) and AUD$0.0570 on Enterprise (from $10,000). A business sending 60,000 messages a month in $200 top-ups therefore pays the 7.20c Boost rate, not the 6.20c its volume might suggest, a difference of roughly $600 a month. ClickSend also notes that additional carrier fees apply on top of these rates. Rates read from ClickSend’s published pricing page on 15 August 2026.
ClickSend does not charge:
- a setup fee,
- no monthly fee,
- fixed number,
- for delivery reports, and
- There are no contractual arrangements required.
There is a monthly fee for a dedicated number with no setup fees, and a monthly charge for a dedicated shortcode with a setup fee. The provider offers either monthly or pre-payment options.
ClickSend’s pricing is competitive, and no hidden fees or contracts are required.
Sender ID registration and ClickSend
From 1 July 2026 the ACMA requires branded (alphanumeric) sender IDs sent to Australian numbers to be listed on the SMS Sender ID Register. Messages sent from an unregistered ID can be labelled “Unverified” by carriers or blocked outright. Registration runs through your telco or messaging provider, so confirm what ClickSend asks for before you set up a branded sender name. Our guide to opt-in and opt-out obligations covers what else the Spam Act 2003 requires of Australian senders.
Our Rating
The overall rating is based on review by our experts
ClickSend SMS Marketing And Software Review
ClickSend is highly regarded as a professional service provider with excellent SMS marketing tools and software features. Derived from the SMS Australia Gateway Comparison Table and site, ClickSend offers an extensive range of powerful software templates beyond the basic email-to-SMS message service.
As a leading Australian business communications provider, it offers SMS, MMS, and email marketing solutions. The company is best known for its low-cost SMS gateway and integration with platforms such as ClickSend SMS, Slack, and Shopify.
It also delivers powerful web-based email to SMS services, including MMS capabilities and a text-to-speech facility whereby voice calls can be used as a substitute for a text message. The text message is converted into voice calls via their SMS gateway facility, which can reach any mobile phone number (Android or iPhone) or landline in various languages and voices.
Its SMS marketing software can post onto Meta (formerly Facebook) or Twitter, providing platforms for reminders, alerts, notifications, sales, ordering and delivery, event management, and birthday marketing to improve your dealings with customers or staff.
This provider offers SMS reply features, including e-mail to SMS replies, sending replies to a website or computer, and blocking replies.
Reliability And Compliance Of ClickSend
ClickSend places a strong emphasis on reliability and compliance to ensure that its platform is secure, stable, and compliant with relevant regulations.
It is an SMS gateway supplier that is impressive with its reliability standard measured by its reassurance of a 100% uptime Service Level Agreement (SLA) guarantee and a money-back guarantee. Here are some of the ways that ClickSend addresses reliability and compliance:
Reliability:
ClickSend uses a redundant, multi-server infrastructure to ensure that its platform is always available and responsive.
The platform is monitored 24/7 to detect and resolve any issues that may arise.
ClickSend has multiple data centres located around the world to provide redundancy and ensure that data is always available.
Compliance:
ClickSend is committed to complying with all relevant regulations, including GDPR, CCPA, and TCPA.
The platform includes features to help businesses comply with regulatory requirements, such as the ability to include opt-out links in SMS messages.
ClickSend provides a range of security measures to protect user data, including SSL encryption, two-factor authentication, and firewall protection.
Businesses can feel confident using ClickSend’s platform for their communication and marketing needs, knowing their data is secure and meeting regulatory requirements.
It allows an inbound automation message to be routed from an end user’s mobile device and delivered to a mobile phone or an application. Their high performance is indicated by the distribution of 4800 messages per minute with guaranteed delivery, with highly dependable Tier 1 telecommunication networks.
ClickSend has the API capability of determining the exact GPS coordinates of an end-user by sending an SMS or an email, which means that your customer’s location can be reached within typically five (5) seconds.
ClickSend Customer Service Level & Reputation
The review indicates that ClickSend offers a very transparent and open form of communication, as indicated by their 1800 number and 24/7 email support via live chat or email on Meta and other social media platforms. This can be helpful if you run into any issues while using this platform. An international number for overseas clients is highlighted on their website.
As mentioned above, ClickSend has ensured that customers and their clients possess the platform’s military-grade security, anti-spam, and general data protection compliance to safeguard all concerned.
Significant business clients such as F45, Dan Murphy, Specsavers, and CFA indicate their reputable standing among these successful clients. Its global coverage ranges from the Asia Pacific to the Americas, Europe, and Africa.
A free SMS trial is available after an individual signs up and logs in for the first time. A pop-up screen initially shows up and invites you to chat online about the services and offers that are available based on your requirements.
Online Reviews
With a range of features, our SMS Gateway Comparison review found ClickSend to be the most reputable SMS provider, worthy of serious consideration. It rated highly, as indicated on the TrustPilot review website (4.1 of 3,282 reviews based on June 2025).
ClickSend SMS Gateway Solution
SMS Gateway is a website system that allows the distribution of SMS text messages from a web browser directly to customers or clients within the cell served by that particular gateway. A text message gateway enables any computer to receive or distribute SMS transmissions through various telecommunication network providers.
ClickSend’s popular HTTP to SMS gateway API can distribute mass text messages over various mobile telecommunication carriers’ networks, with company names such as Telstra, Optus, Virgin, and Vodafone. The SMS integration is made simple by its SMS gateway API, with a range of downloadable sample codes available to ensure its compatibility with the business or organisation systems.
An SMS gateway needs reliability for those who require communication or marketing campaigns for:
- Time-sensitive text messages;
- Text message alerts;
- Private text messages where security and confidentiality are critical;
- The need for a customer to reply (2-way) to the text message.
- Customers are to be reminded about an upcoming appointment or an alert.
ClickSend Alternatives
There are four key clicksend alternatives in Australia that businesses can consider. ‘Head-to-Head’ comparison tables have been presented to help compare Clicksend to MessageMedia.
Who Is ClickSend?
ClickSend is a global software as a Service (SaaS) way of delivering applications over the Internet. It is a cloud-based service that enables businesses to easily communicate with their customers and staff via SMS, Voice, Email, Rich Media, and even digital direct mail. From single to scale by the dashboard, API, or integration partners.
This reliable gateway provider offers online SMS in a seamless integration way from any web-enabled computer with no set-up or software requirements needed. Sending text messages to customers, individuals or organizations has been made simple by ClickSend’s powerful and flexible set of SMS API software and sound network systems.
Their SMS gateway API facilitates SMS integration which means its clients are easily able to communicate with their customers anytime when required. Its online SMS Gateway applications, Email to SMS system offer a comprehensive way for informing people quickly for staff rostering purposes, CRM, Sales Follow-Ups, Reminder notices, IT alert systems, email marketing, E-commerce systems, or consignment delivery notification.
Our ClickSend review found this SMS provider offers a Microsoft Outlook plugin that allows its clients to be able to send text messages using Microsoft Outlook through their ClickSend.com account.
Published by Alain Grossbard
Saturday, August 15th, 2026
