TNZ Group review
TNZ Group is a bulk messaging platform headquartered in New Zealand, tracing its own history to a 1991 founding through Faxware International and a 2001 merger that formed the group as it trades today. It maintains a dedicated Australian site, tnz.com.au, with an Australian phone number and separate support, sales, accounts and faults email addresses, a real local entity rather than a support line alone, though its stated support hours are given in New Zealand time even on the Australian contact page. Its pricing page lists sending an SMS to an Australian mobile at 6c per SMS part, but the same page's footnote states its prices are in New Zealand dollars excluding GST, an inconsistency this review states rather than resolves on the provider's behalf.
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Not yet scored
One of 44 brands reviewed. Not in the priced comparison: prices on a published rate whose stated currency contradicts itself on the same page, not monthly volume.
- A dedicated Australian entity and contact channel, not only a support line inside a New Zealand company
- A published SMS rate exists, alongside fax, voice and email pricing on the same account
- No minimum contract term, and multi-currency billing including AUD, NZD, USD and EUR
- Its own pricing page states the rate is in New Zealand dollars while describing it as the price to send to an Australian mobile, unresolved on the page itself
- Support hours are stated in New Zealand time even on the Australian facing contact page
- No rate is carried in the tables above given the currency this review could not confirm
Where TNZ Group stands
TNZ Group is a bulk messaging platform headquartered in New Zealand, tracing its own history to a 1991 founding through Faxware International and a 2001 merger that formed the group as it trades today. It maintains a dedicated Australian site, tnz.com.au, with an Australian phone number and separate support, sales, accounts and faults email addresses, a real local entity rather than a support line alone, though its stated support hours are given in New Zealand time even on the Australian contact page. Its pricing page lists sending an SMS to an Australian mobile at 6c per SMS part, but the same page's footnote states its prices are in New Zealand dollars excluding GST, an inconsistency this review states rather than resolves on the provider's behalf.
A global company with a registered Australian entity, office, or support presence, even though its head office is overseas. How we classify this.
Sending under your own brand name also depends on the ACMA SMS Sender ID Register, separate from this site's own scoring. What the register requires.
What TNZ Group publishes instead of a rate
TNZ Group publishes no Australian per-message rate that maps onto a monthly volume, so this page carries no rate table and no cost calculator. Putting a figure here would mean quoting a price TNZ Group does not publish. What it does publish is below.
TNZ's pricing page lists sending an SMS to an Australian mobile at 6c per SMS part on its lowest plan, but the same page's own footnote states its prices are in New Zealand dollars excluding GST. That contradiction is stated here rather than resolved on the provider's behalf, so no rate is carried in the tables above.
| Feature | Published |
|---|---|
| API | not published |
| Email to SMS | not published |
| Two way | not published |
| SMPP | not published |
| Dedicated number | not published |
| Shared number | not published |
| Sender ID | not published |
"Not published" means the provider states nothing either way on its Australian pages. It is not the same as "No", and this page does not turn one into the other.
A real Australian entity, inside a New Zealand company
TNZ Group is headquartered in New Zealand. Its own site traces its history to a 1991 founding through Faxware International and describes a 2001 merger that formed the group as it trades today. It runs a dedicated Australian site at tnz.com.au, with its own Australian phone number and separate support, sales, accounts and faults email addresses, a genuine local entity rather than a support line answered from overseas. That entity's own contact page still states support hours in New Zealand time, though.
Its pricing page lists sending an SMS to an Australian mobile at 6c per SMS part on its lowest published plan. The same page's footnote states its prices are in New Zealand dollars excluding GST, which does not square with the Australian-mobile figure sitting directly above it in the same table. This review states that inconsistency rather than picking one currency on TNZ's behalf, and carries no rate in the tables above for that reason.
Compared with
Picked automatically by shared Australian-presence tier, category and pricing currency, not hand-chosen for this page.
Compare TNZ Group with another provider
| Measure | TNZ Group | Cellcast |
|---|---|---|
| Overall out of 10 | not published | 9.0 |
| Rate at 1K | priced on a published rate whose stated currency contradicts itself on the same page | 3.70c |
| Rate at 15K | priced on a published rate whose stated currency contradicts itself on the same page | 3.10c |
| Rate at 125K | priced on a published rate whose stated currency contradicts itself on the same page | 2.83c |
| Rate at 250K | priced on a published rate whose stated currency contradicts itself on the same page | 2.83c |
| Cost at 15,000 a month | not published | $465 |
| Carrier routes | not published | not published |
| Uptime | not published | "100% uptime SLA" and a "100% delivery rate guarantee"; no SLA document, credit schedule or remedy is published behind either |
| Dedicated number | not published | Yes |
| Shared number | not published | Yes |
| Alpha sender ID | not published | Yes |
| Email to SMS | not published | Yes |
| SMPP | not published | not published |
| Two way | not published | Yes |
| Support | Support, sales, accounts and faults handled by separate email addresses; stated support hours are 9am to 6pm Monday to Friday New Zealand Standard Time, including on the Australian contact page | 8am to 8pm AEST staffed, with 24/7 emergency tickets; phone, email and SMS |
| Head office | not published | South Melbourne, Victoria |
| Public reviews | not published | 4.2/5 from 6 reviews on Trustpilot |
Verification log
Every figure on this page comes from a page the provider or a named third party publishes. The site does not open accounts or send test traffic, so this is the record of what was read and when.
| Checked | Date read | What it said |
|---|---|---|
| Published rate card | TNZ's pricing page lists sending an SMS to an Australian mobile at 6c per SMS part on its lowest plan, but the same page's own footnote states its prices are in New Zealand dollars excluding GST. That contradiction is stated here rather than resolved on the provider's behalf, so no rate is carried in the tables above. |