Chatti is a 100% Australian-owned SMS provider based in Brisbane providing national coverage. It provides local 24/7 sales and support and employs senior network engineers globally to cater for Australian business needs.
By Alain Grossbard / Updated: Saturday, April 01st, 2023
Chatti is a cloud-based SMS marketing platform that provides enterprises with tools to create and distribute personalized SMS campaigns to their customers.
When compared to other comparable SMS providers, the main attraction of Chatti is their low charges for the distribution of SMS, with a price-beat guarantee. They are in partnership with Voyage, one of the world’s largest SMS providers.
Chatti state that they have a 100% SMS delivery guarantee through their online software for instant bulk SMS and marketing with many integration options. They offer their customers a 24/7 support service.
The big plus for Chatti is its low pricing schedule compared to other comparable SMS providers in Australia. It offers the lowest charges for SMS outbound distribution whether it is for low volumes of less than 2000 SMS per month to mid-level of between 10k to 100k SMS per month to large numbers of 100k to 200k distributed over a monthly period. The second cheaper SMS distributor is ClickSend.
Updated on 18-11-2023. Currency is in AUD $
In terms of pricing, Chatti offers a range of plans to suit different businesses’ and organisations’ needs and budgets. Their plans start at $0.069 for less than two thousand SMS per month to $0.055 for 200k or more per month. The pricing is based on the number of messages sent and the features included in each plan.
For SMS Inbound, there is no charge for replies supported with a free shared number or via a dedicated number. There is a cost of $19 per month for a dedicated number and $295 per month for a dedicated shortcode. This incurs an establishment fee of $695. One bonus is that you can earn up to 200,000 bonus Qantas points by joining Chatti as a new customer and spending on SMS in the first 90 days (10k minimum spend applies to earn 200k points). Plus, you can earn up to 10 points ongoing per dollar spent on eligible products. Need to see the Chatti website for conditions.
There are no setup fees, no monthly fees, and no contracts with the offer of postpaid plans where Chatti will invoice at the end of the month. They have a price-beat guarantee which claims that they will beat any competitor’s price based on similar services.
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The overall rating is based on review by our experts
Chatti has the marketing software tools to assist the client to offer their customers specials and discounted pricing for goods or services within a period of a few seconds of distribution. This provider has a robust API allowing the client to access mobiles across Australia and the world for fast mass distribution.
As a cloud-based SMS marketing platform, it provides businesses with tools to create and send personalized SMS campaigns to their customers. It offers a range of features, including message scheduling, autoresponders, and subscriber management, and provides businesses with access to real-time analytics and reporting to track campaign performance.
One of the benefits of using Chatti is that they offer a range of integration options, including integration with popular marketing tools like Mailchimp, Hubspot, and Shopify. Chatti also offers an API, which allows businesses to integrate the platform with their existing systems and workflows.
Chatti claims that they can communicate effectively using their software and channels and achieves 98% open rates and 95% read rates with SMS marketing and voice platform. They possess features such as auto-reply. For example, with access to their Chattabox online SMS software feature, marketing messages can prompt customers to reply ‘YES’ to reorder their last purchase. Once the ‘YES’ is received, this can trigger the reordering process by linking back to the CRM and pushing out replies to the customer.
Advanced automation through Chatti’s sophisticated marketing platform and software allow for seamless communication with staff and customers across multiple channels. Utilizing SMS marketing, Voice Messenger, and Web Chat, their AI service includes automated responses based on word association and real-time behavioural learning technology from IBM Watson.
Chatti can automate the client’s business SMS marketing by allowing it to integrate with the world’s favourite apps. Enterprise customers have free access to Chatti’s team to build a custom integration.
Regarding the reliability of the distribution of Chatti’s text messages to the end users, they claim they can deliver a reliable 99.99% uptime Service Level Agreement (SLA) guarantee. This is supported by a 100% satisfaction guarantee which is not evident with some other SMS providers. It uses Tier 1 telecommunication carriers that are very reliable and efficient ensuring prompt distribution with instant message delivery.
Chatti is committed to supplying a highly available platform and they do their best to minimise outages. Through the use of a content delivery network, geographically redundant data centres, and redundancy within each data centre, they ensure failovers exist at several levels to maximize uptime.
Chatti complies with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and the General Data Protection Regulation (GDPR). It implements various security measures to protect the personal information of its customers and subscribers. They use SSL encryption to protect data in transit, and data at rest is encrypted using AES 256-bit encryption. Chatti also undergoes regular security audits and vulnerability testing to ensure the safety and security of its platform.
From a compliance and security aspect, Chatti supports responsible disclosure of vulnerabilities and believes it strengthens the security of its services. They also conduct periodic audits of application security, and periodic third-party testing to discover and address any identified vulnerabilities.
They use firewalls and logical access control to protect their servers from unauthorised system access, allowing only trusted operations personnel to manage their systems.
They also make sure to use strong configuration standards to harden their servers and keep them up-to-date with the latest security patches.
Chatti’s compliance and assurance programs and standards are listed on its website.
With the fact that Chatti has a direct connection to the Voyage tier 1 global telecommunication network, it can offer high quality and scalability to its clients. This enterprise can provide the communication tools that are required for businesses to increase successful delivery rates and in turn, a higher RoI for marketing and communication campaigns.
The list of current clients is impressive using their SMS platform which is trusted by some of the world’s leading brands, as can be noted below.
From the reviews received and recorded by the reliable Trust Pilot site, it can be noted that it has gained only a few reviews with TrustPilot, as recorded in April 2023.
Chatti’s SMS Gateway enables a computer to send and receive SMS text messages to and from an SMS-capable device over the global telecommunications network (normally to a mobile phone). The SMS Gateway translates the message sent and makes it compatible for delivery over the network to be able to reach the recipient.
One of the valued benefits of using their gateway solution is that they offer a range of integration options, including integration with marketing tools like Mailchimp, Hubspot, and Shopify. They also offer an API, which allows businesses to integrate the platform with their existing systems and workflows.
Chatti’s SMS gateway provides the ability to connect from local numbers across 225 countries. Plus, their worldwide compliance features and local knowledge keep the client protected and provide peace of mind. Their SMS Gateway could be considered one of the largest in the world.
Their API enables integration directly with clients’ business applications, software and websites. It enables one to send and receive thousands of text messages globally with a low-cost, high-impact service that engages higher than any other cloud communication product. This can be initiated through their online Chattabox web portal or can integrate their world-class API into the client’s existing platform.
From one of the world’s largest bulk SMS to comprehensive video API technology, they continually add the latest cloud communication channels to their range. They provide:
This Chatti review was formulated to compare features and services to other reputable SMS providers. This was independently developed by a group of SMS specialists who do not work in the SMS field anymore but felt they needed to let people know what transactions and services SMS companies provided.
While the SMS Australia Comparison Table is free for the public to use, the authors wish to disclose that some affiliate relationships do exist. Such relationships do not impact the rates and fees users of the site will receive from these providers.
As the information comes from the provider’s website and not through an API feed, there is the risk data may become outdated without prior notice. As such, you should note below when the page was last updated. You should also check with the SMS gateway providers’ website, Facebook or LinkedIn account before singing-up.
Chatti seems to be a reliable provider of SMS marketing and software tools, offering a range of features and integrations to help businesses create effective SMS campaigns. However, it’s always a good idea to do your research and compare different providers to find the one that best fits your specific needs and goals
Updated on 1 April 2023
Published by Alain Grossbard