Chatti is a 100% Australian owned SMS provider based in Brisbane providing national coverage. It provides local 24/7 sales and support and employs senior network engineers globally to cater for Australian business needs.
By Alain Grossbard / Updated: Thursday, April 14th, 2022
When compared to other comparable SMS providers, the main attraction of Chatti is their low charges for the distribution of SMS, with a price beat guarantee. They are in partnership with Voyage, one of the world’s largest SMS providers.
Chatti state that they have a 100% SMS delivery guarantee through their online software for instant bulk SMS and marketing with many integration options. They offer their customers a 24/7 support service.
The big plus for Chatti is its low pricing schedule compared to other comparable SMS providers in Australia. It offers the lowest charges for SMS outbound distribution whether it is for low volumes of less than 2000 SMS per month to mid-level of between 10k to 100k SMS per month to large numbers of 100k to 200k distributed over a monthly period. The second cheaper SMS distributor is ClickSend.
Updated on 03-07-2022. Currency is in AUD $
For SMS Inbound, there is no charge with replies supported with a free shared number or via a dedicated number. There is a cost of $25 per month for a dedicated number and $295 per month for a dedicated shortcode. This incurs an establishment fee of $695. One bonus is that you can earn up to 200, 000 bonus Qantas points by joining Chatti as a new customer and spend on SMS in the first 90 days (10k minimum spend applies to earn 200k points). Plus, you can earn up to 10 points ongoing per dollar spent on eligible products. Need to see the Chatti website for conditions.
There are no setup fees, no monthly fees, and no contracts with the offer of postpaid plans where Chatti will invoice at the end of the month. They have a price beat guarantee which claims that they will beat any competitor price based on similar services.
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Chatti has the marketing software tools to assist the client to offer their customers specials and discounted pricing for goods or services within a period of a few seconds of distribution. This provider has a robust API allowing the client to access mobiles across Australia and the world for fast mass distribution.
Chatti claims that they can communicate effectively using their software and channels and achieves 98% open rates and 95% read rates with SMS marketing and voice platform. They possess features such as auto-reply. For example, with access to their Chattabox online SMS software feature, marketing messages can prompt customers to reply ‘YES’ to reorder their last purchase. Once the ‘YES’ is received, this can trigger the reordering process by linking back to the CRM pushing out replies to the customer.
Advanced automation through Chatti’s sophisticated marketing platform and software allows for seamless communication with staff and customers across multiple channels. Utilizing SMS marketing, Voice Messenger, Web Chat, their AI service includes automated responses based on word association and real-time behavioural learning technology from IBM Watson.
Chatti is able to automate the client’s business SMS marketing by allowing it to integrate with the world’s favourite apps. Enterprise customers have free access to Chatti’ team to build custom integration.
With regard to reliability of distribution of text messages to the end users, Chatti claims they can deliver a reliable 99.99% uptime Service Level Agreement guarantee. This is supported with a 100% satisfaction guaranteed which is not evident with some other SMS providers. It uses Tier 1 telecommunication carriers that are very reliable and efficient ensuring prompt distribution with instant message delivery.
Chatti is committed to supplying a highly available platform and they do their best to minimise outages. Through use of a content delivery network, geographically redundant data centres, and redundancy within each data centre, they ensure fail overs exist at several levels to maximize uptime.
From a compliance and security aspect, Chatti supports responsible disclosure of vulnerabilities and believe it strengthens the security of their services. They also conduct periodic audits of application security, and periodic third-party testing to discover and address any identified vulnerabilities.
They use firewalls and logical access control to protect their servers from unauthorised system access, allowing only trusted operations personnel to manage their systems.
They also make sure to use strong configuration standards to harden their servers and keep them up-to-date with the latest security patches.
Chatti’s compliance and assurance programs and standards are listed on its website.
With the fact that Chatti has a direct connection to the Voyage tier 1 global telecommunication network, it can offer high quality and scalability to its clients. This enterprise is able to provide the communication tools that are required for businesses to increase successful delivery rates and in turn, a higher ROI for marketing and communication campaigns.
The list of current clients are impressive using their SMS platform that is trusted by some of the world’s leading brands, as can be noted below.
From the reviews received and recorded by reliable Trustpilot site, it can be noted that it has gained seven excellent reviews, as recorded in October 2021.
Chatti’s SMS Gateway enables a computer to send and receive SMS text messages to and from an SMS capable device over the global telecommunications network (normally to a mobile phone). The SMS Gateway translates the message sent and makes it compatible for delivery over the network to be able to reach the recipient.
Chatti’s SMS gateway provides the ability to connect from local numbers across 225 countries. Plus, their worldwide compliance features and local knowledge keep the client protected and provide peace of mind. Their SMS Gateway could be considered one of the largest in the world.
Their API enables integration directly with clients’ business applications, software and websites. It enables to send and receive thousands of text messages globally with a low cost, high impact service that engages higher than any other cloud communication product. This can be initiated through their online Chattabox web portal or can integrate their world-class API into the client’s existing platform.
From one of the world’s largest bulk SMS to comprehensive video API technology, they continually add the latest cloud communication channels to their range. They provide a 24/7 sales and support service with 100% satisfaction guaranteed.
Published by Alain Grossbard