Vonage review (formerly Nexmo)
Vonage, formerly Nexmo and now owned by Ericsson, is a global company with a registered Australian entity, with its head office in Holmdel Township, New Jersey. ACMA's approved list for the SMS Sender ID Register lists it under its own name as a certified telco. It bills in US dollars, with 5.81 US cents per message at one thousand a month and ≈ 8.64c AUD landed, billed as 5.814 US cents, converted at the RBA rate on 13 October 2026 plus a 3.5% card FX fee (median of the four major banks) at fifteen thousand a month.
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Not yet scored
One of 45 brands reviewed. Not in the priced comparison: prices on flat rate, not monthly volume.
- 4.2 from 403 G2 reviews of the communications APIs product
- Inbound messaging is priced and published, at $0.00691 per message
- A full downloadable global rate sheet is published with a validity date
- Vonage Australia Pty Ltd in Sydney is the default service provider to Australian API customers and charges them GST
- Two published prices in two currencies, neither of them Australian dollars
- The 99.99% platform availability SLA comes only with the Premium and Enterprise support plans, and the included Standard plan has no availability commitment
- Standard support runs business hours only, and no Australian support team is named
- MMS is not offered
Where Vonage stands
Vonage publishes two prices for an Australian message in two currencies that do not match: $0.05814 on the pricing page viewed from Australia and EUR 0.04969 on its downloadable rate sheet, and neither is AUD. Vonage Australia Pty Ltd, Level 12, 680 George Street, Sydney, is named as the default service provider to Australian API customers and charges them GST. Alphanumeric sender IDs are documented for Australia and must be registered from 1 July 2026 through its Global Sender ID Portal, the date ACMA sender ID registration became mandatory, and unregistered ones display as Unverified. It holds ISO/IEC 27001 and SOC 2 Type II certifications. Ericsson's acquisition of Vonage was valued at USD 6.2 billion and completed 21 July 2022.
Vonage Australia Pty Ltd, Level 12, 680 George Street, Sydney NSW 2000, is named as the default service provider to API customers in Australia and charges them GST.
ACMA lists it as VONAGE AUSTRALIA PTY LTD. ACMA's list read 19 September 2026.
What Vonage offers Australian senders
| API | Yes |
|---|---|
| Two-way SMS | Yes |
| SMPP | Yes |
| MMS to Australian mobiles | No |
| Dedicated number | Yes |
| Alphanumeric sender ID | Yes |
Nothing published either way on Email to SMS, RCS or Shared number.
Vonage states that it holds ISO/IEC 27001 (Vonage SMS, Voice and Network APIs; a 'Communication API Services (Non-Video) ISO 2026 to 2029 Certificate' is listed, updated 2026-05-28) and SOC 2 Type II (separate Type 2 reports for the SMS/Voice API (CPaaS) and for the Messages API).
What Vonage costs
| Messages a month | Rate |
|---|---|
| 1K | ≈ 8.64c AUD landedbilled as 5.814 US cents, converted at the RBA rate on 13 October 2026 plus a 3.5% card FX fee (median of the four major banks) |
| 15K | ≈ 8.64c AUD landedbilled as 5.814 US cents, converted at the RBA rate on 13 October 2026 plus a 3.5% card FX fee (median of the four major banks) |
| 125K | ≈ 8.64c AUD landedbilled as 5.814 US cents, converted at the RBA rate on 13 October 2026 plus a 3.5% card FX fee (median of the four major banks) |
| 250K | ≈ 8.64c AUD landedbilled as 5.814 US cents, converted at the RBA rate on 13 October 2026 plus a 3.5% card FX fee (median of the four major banks) |
US cents per message as shown on the Australian view of the pricing page, not Australian cents, so the AUD cost floats with the exchange rate. Vonage's downloadable global pricing sheet gives a different figure in a different currency for the same country, EUR 0.04969 per message, valid from 23 March 2026. No AUD figure is published anywhere and no volume ladder is published for Australia. Inbound is $0.00691 on the page and EUR 0.0059 on the sheet. Renting an Australian virtual number is USD $5.85 a month, with a $5.85 set-up fee (read 28 September 2026).
Read from the provider's own pricing page on 2026-09-28.
What Vonage costs at your volume
Vonage at 15K tier: ≈ 8.64c AUD landed, billed as 5.814 US cents, converted at the RBA rate on 13 October 2026 plus a 3.5% card FX fee (median of the four major banks)At 15,000 messages a month Vonage costs ≈ $1,297 AUD landed, $847 more than Mobile Message, $412 above the field median. Rates are each provider's published price at the 15K tier; above 250,000 most providers negotiate. Vonage bills in US dollars, so its figure here is ≈ 8.64c AUD landed, billed as 5.814 US cents, converted at the RBA rate on 13 October 2026 plus a 3.5% card FX fee (median of the four major banks).
Vonage pricing
Vonage prices Australian messages on a flat rate, and the figure you see is in US cents rather than Australian cents. The Australian view of the pricing page shows one price, while its downloadable global rate sheet shows a different price for the same country in euros. Neither published figure is in Australian dollars, so your real cost floats with the exchange rate.
Vonage Australia Pty Ltd, from its Sydney office, is named as the default service provider to Australian API customers and charges them GST. That GST sits on top of the US dollar price and the card fee your bank applies. The site's one line verdict on this provider is blunt: two published currencies, neither of them AUD.
Inbound messaging is priced and published, which not every competitor manages, and the outbound and inbound figures on the page differ from those on the rate sheet. Renting an Australian virtual number costs USD $5.85 a month for an Australian number, plus a $5.85 set-up fee a month, plus a set up fee of the same size. A free trial comes with a small amount of credit, and during the trial you can only send to your registered number and a limited set of verified test numbers.
There is more to this provider than price, and the sending features deserve the same scrutiny.
Vonage features for Australian senders
Vonage publishes a full API, two way SMS, SMPP and alphanumeric sender IDs for Australian senders. Its security documentation names SMPP, SMPP over SSL and HTTPS among the protocols between customers and its APIs. A dedicated Australian virtual number is offered for rent, and inbound messaging to that number is a priced and published feature.
MMS is not offered. The Vonage Messages API supports MMS in the United States and Canada only, so Australian picture messaging is off the table through this platform. The provider publishes nothing either way about email to SMS, RCS to Australian mobiles or shared numbers, so treat those as unknown rather than assumed. Its routes page claims direct relationships with telecommunications carriers and similar service providers around the globe, but no Australian carrier is named.
The sender rules are where Australian businesses will feel ACMA's new register, and that is the next section.
Vonage sender ID and the ACMA register
ACMA's approved list for the SMS Sender ID Register lists it as VONAGE AUSTRALIA PTY LTD, a certified telco under its own name. That listing means you can register a sender ID for your business through this provider, which matters now that registration is mandatory. Vonage holds ISO/IEC 27001 and SOC 2 Type II certifications, stated for its SMS, Voice and Messages API products.
Its own documentation is direct about the deadline. From July, all alphanumeric sender IDs, both new and existing, must be registered through its Global Sender ID Portal. Traffic from non registered sender IDs will display as Unverified. The provider quotes the exact date sender ID registration became mandatory, so plan the registration before your campaign dates.
Sending works only as well as the help behind it, and the support picture is mixed.
Vonage support and reputation
Standard support is included and runs business hours only, through web and chat, on a best efforts basis. The Essentials plan adds email and weekday coverage. Premium and Enterprise add round the clock coverage, phone support and a designated support engineer, all at a monthly fee each. No Australian support team is named anywhere in its support material.
The A "99.99% platform availability SLA" comes only with the Premium ($1,650 a month) and Enterprise ($5,500 a month) API support plans; the included Standard plan has best-efforts support and no availability commitment. platform availability commitment applies only to the Premium and Enterprise plans, and the included Standard plan carries no availability commitment at all. For a business running time critical messages, that gap is a real cost question. Its public standing is stronger: 4.2 from 403 G2 reviews of the communications APIs product, a solid result for a platform founded in 2001.
That record points to the businesses this provider fits, and the ones it does not.
Who Vonage suits
Vonage suits an Australian developer or product team that lives in APIs, wants SMPP and two way messaging, and is comfortable reading a rate sheet and managing currency exposure. Inbound numbers, a published inbound price and a big public review record are all there for the taking. The registered Australian entity charging GST also makes the paperwork simpler for a local finance team than a provider with no local presence at all.
A business that wants MMS, a published Australian dollar price or guaranteed round the clock support on the included plan should look elsewhere. No Australian carrier is named, no Australian dollar rate is published and no local support team exists, so a small business sending occasional reminders may find simpler options. The mismatch between its two published currencies deserves a close read before you sign anything.
Compare Vonage with another provider
| Measure | Vonage | ClickSend |
|---|---|---|
| Rate at 1K | ≈ 8.64c AUD landed, billed as 5.814 US cents, converted at the RBA rate on 13 October 2026 plus a 3.5% card FX fee (median of the four major banks) | 7.20c |
| Rate at 15K | ≈ 8.64c AUD landed, billed as 5.814 US cents, converted at the RBA rate on 13 October 2026 plus a 3.5% card FX fee (median of the four major banks) | 6.70c |
| Rate at 125K | ≈ 8.64c AUD landed, billed as 5.814 US cents, converted at the RBA rate on 13 October 2026 plus a 3.5% card FX fee (median of the four major banks) | 6.20c |
| Rate at 250K | ≈ 8.64c AUD landed, billed as 5.814 US cents, converted at the RBA rate on 13 October 2026 plus a 3.5% card FX fee (median of the four major banks) | 5.70c |
| Cost at 15,000 a month | ≈ $1,297 AUD landed, billed as 5.814 US cents, converted at the RBA rate on 13 October 2026 plus a 3.5% card FX fee (median of the four major banks) | $1,005 |
| Dedicated number | Yes | Yes |
| Alpha sender ID | Yes | Yes |
| SMPP | Yes | Yes |
| Two way | Yes | Yes |
| MMS | No | Yes |
| Head office | Holmdel Township, New Jersey, United States | Melbourne, Victoria |
| Public reviews | 4.2/5 from 403 reviews on G2 | 4.1/5 from 3,572 reviews on Trustpilot |
Verification log
What was read, where and when, with captures taken from an Australian IP (our method).
| Checked | Date read | What it said |
|---|---|---|
| Published rate card | US cents per message as shown on the Australian view of the pricing page, not Australian cents, so the AUD cost floats with the exchange rate. Vonage's downloadable global pricing sheet gives a different figure in a different currency for the same country, EUR 0.04969 per message, valid from 23 March 2026. No AUD figure is published anywhere and no volume ladder is published for Australia. Inbound is $0.00691 on the page and EUR 0.0059 on the sheet. Renting an Australian virtual number is USD $5.85 a month, with a $5.85 set-up fee (read 28 September 2026). Archived capture from ( before this verification ) | |
| Public reviews on G2 | 4.2 out of 5 from 403 reviews |