GoFax review

Who GoFax is

GoFax is an Australian messaging provider that offers SMS as one service within a broader fax and messaging platform. This review covers the SMS product only and does not assess the fax side of the business. The service terms name GoFax Pty Ltd, providing services in conjunction with GoLogic Group Pty Ltd. The website footer publishes ABN 24 092 744 571, and the ABN Lookup record names The trustee for GoFax Unit Trust, an active Fixed Unit Trust. This review is documentary research based on published pages, with no test sends performed.

Where the business sits

The contact page lists headquarters at Alexandra Headland in Queensland and describes an Australian team. Support hours under clause 7.1 of the terms run Monday to Friday, 8am to 5.30pm AEST, excluding Queensland public holidays, across web, email and telephone, with live chat also shown on the contact page. For buyers who want a provider with Australian headquarters and support in one timezone, GoFax fits that profile. No certification or uptime guarantee has been independently verified, so weigh local presence against any formal assurance you need in writing.

Credits, numbers and the expiry trap

The pricing page lists five prepaid top-ups with advertised rounded unit rates from 12.00c down toward the enterprise quote. These are purchase bundles, not monthly volume bands. The pricing page says credits do not expire, yet clause 5.9 of the service terms says prepaid credits expire if the account is inactive for 12 months. For planning, work from the published inactivity condition and confirm the discrepancy with GoFax support before relying on the marketing claim. Clause 4.3 also requires 30 days written cancellation notice for virtual SMS numbers, so a dedicated number at $18.50 including GST per month carries an exit cost in time if your needs change.

Message charging in practice

Clause 5.12 charges for every SMS per attempt, with standard Australian SMS at 0.8 credits. Because the platform blends fax and SMS credit, a shared credit balance is not equal to one SMS, and the 0.8 multiplier matters when budgeting. Standard messages run 160 characters, and longer messages split into multipart messages billed at 153 characters per segment, so a single long message can consume several charged parts. No Unicode handling specifics were verified, and this reflects published terms rather than any independent delivery test.

Sending options

The published SMS packages support email to SMS, API sending and CSV upload across web, desktop and app channels, with an optional data sovereignty add-on whose scope should be confirmed with GoFax. The email product sends to a recipient number at sms.gofax.com.au with the email body becoming the message, has no setup fee, and states unlimited nominated email addresses with replies forwarded to the inbox. Clause 5.1 ties authorisation to customer nominated email addresses, though exact dashboard steps were not verified. The API page describes a RESTful API where a master account creates an API token for send, status and reply operations. No throughput, webhook availability or rate limits were verified, so an absence claim would be unfair. Our SMS API comparison and our email to SMS providers guides place these channels against alternatives.

Who should choose GoFax

GoFax suits Australian businesses that want a prepaid, GST-inclusive SMS service with local support and both email and API sending, and that will keep accounts active so credits do not lapse under clause 5.9. The limits are the 30 day number cancellation notice, the 0.8 credit per SMS charging model, charged reply forwarding under clause 5.12.5, and the need to confirm the data sovereignty add-on scope. Buyers needing MMS, SMPP or verified throughput should confirm directly before committing. All source pages were read on 23 October 2026 as a documentary review, not a test.