ClickSend vs MessageMedia bulk SMS comparisons is evaluated based on their prices, features, reliability and customer service.
You can also view the full Clicksend, MessageMedia or bulk SMS reviews to find which provider best suits your business needs.
Updated on 3 February 2023
ClickSend and MessageMedia are both bulk SMS messaging providers that offer a range of features. Some of the key differences between the two services include:
The comparison of both ClickSend and MessageMedia has been made because both these reputable SMS providers have displayed over the years to be both reliable and worthy of consideration.
ClickSend and MessageMedia have been in existence for quite a while in Australia, ClickSend beginning in 2006 and MessageMedia in 2000. During this period they have won several major clients in the Australian and overseas markets. They are private companies with head offices in Perth for ClickSend and Melbourne for MessageMedia.
Both organisations have been major players in bulk SMS distribution where they have been able to contact many tens of thousands of end-users for their clients whether for announcing marketing and communication campaigns, specials, reminders or discount offerings.
The developers of this independent SMS Comparison site have assessed these two providers and provided the reader with an easy read and analyse of the way of comparing the services of ClickSend against MessageMedia.
It is recommended to evaluate your specific messaging needs and compare the features of both services to determine which one best meets your requirements.
Both Australian bulk SMS providers offer a very good range of products and services that will efficiently ensure mass distribution of SMS so that all end-users will receive text messages immediately, in fact in a matter of seconds or the latest in minutes. Both their SMS service allows the client to use their email without the need for any fancy software or IT platform to distribute seamlessly communicate a message to their customers, stakeholders or wider audiences.
Reviewing the features of both SMS providers, they offer:
From the evaluation of features provided by both SMS providers, they complement each other in offering a wide range of features that would benefit businesses.
When it comes to comparing pricing schedules for both these SMS providers, it is a different situation.
In general, reviewing the websites, ClickSend rates are more transparent and appear to be lower than for MessageMedia. Therefore, when comparing pricing based on the volume of text messages distributed monthly, ClickSend offers the best value for money.
Take the comparison of the pricing schedule:
ClickSend pricing on a monthly basis is: Message Media pricing on a monthly basis is:
These are prices for Australia distribution and include:
Other pricing factors also need to be taken into consideration. For example, ClickSend will price match, unlike MessageMedia. Both do not have a setup fee and no monthly fees. No mention of payment methods for MessageMedia but credit card or direct debit is displayed for ClickSend. For a dedicated number, the business would need to discuss this matter with MessageMedia but there is a $19 per month disclosed by ClickSend. For inbound SMS there is no charge.
Finally, there is a money-back guarantee for both these SMS providers if their service has let them down somehow then they will fix it. If the business is not satisfied with a period, say 30 days.
It is pleasing to note that both ClickSend and MessageMedia provide a Service Level Agreement (SLA) and a gateway uptime guarantee of at least 99.95%, although ClickSend states its uptime is 100%. This indicates that both these providers understand the needs of Australian businesses by ensuring that text messages are sent efficiently and effectively.
MessageMedia states that its 100% Network Redundancy will have its effect on having a multiple gateway network that is supported by a sophisticated monitoring system. This will mean rerouting messages if any given route is compromised. If the business is not happy with the service, within a period, then the business will get its money back. Such features provide the reassurance of a reliable system.
Both ClickSend and MessageMedia place security, privacy and compliance as a priority to ensure developers understand and adhere to the privacy and confidentiality issues.
They b0th have a similar GDPR (General Data Privacy Regulation) compliant standard which requires them to maintain a plan to detect a data breach, regularly evaluate the effectiveness of security practices, and document evidence of compliance. This affects server location, security, access and data access. Additionally, both providers have anti-SPAM functions.
Finally, the need for help and support for businesses is very evident in these two SMS providers. The review showed that both offer a 24/7 service as an email or as a 24/7 call centre number. Both these companies have a 1 800 number to contact and a pop-up email action if you wish to discuss a matter by online means. An international line is also offered for these international businesses calling from outside of Australia.
The provision of a free SMS trial is also available. With ClickSend they offer 50 free text messages as a trial for first-timers. MessageMedia does offer a free trial but does not specify the number of SMS available.
As stated in the introduction, both providers are Australian companies based in either Perth or Melbourne and offer live chat to their clients who enhancing the communication between both the client and the provider. They have user guides and instructional information as tutorials to assist in the understanding and processes of using these providers to distribute text messages.
The websites of both SMS providers are very transparent as to the ways of contacting and gaining a good idea and appreciation of their products and services.
Latest update on 3 February 2023