ClickSend vs MessageMedia

View our exclusive ClickSend vs MessageMedia bulk SMS comparison where the two text message providers are evaluated based on their prices, features, reliability and the reviews of both ClickSend and MessageMedia on third party sites. You can also view the full Clicksend, MessageMedia or bulk SMS reviews.

Compare the two providers to find which SMS provider best suites your businesses needed.

  • Overall
  • ClickSend
    Overall
  • MessageMedia
    Overall
  • Price
  • Price
  • Price
  • Tools
  • Tools
  • Tools
  • Customer Service
  • Customer Service
  • Customer Service
  • Education
  • Education
  • Education
  • Trust Value
  • ClickSend
    Trust Value 85
  • MessageMedia
    Trust Value
  • Years Founded
  • Years Founded 2006
  • Years Founded
  • Listed Company
  • Listed Company
  • Listed Company
  • Regulated
  • Regulated
  • Regulated
  • Spam Compliant
  • Spam Compliant
  • Spam Compliant
  • Payment Modes
  • ClickSend
    Payment Modes Prepay, Postpay
  • MessageMedia
    Payment Modes
  • Price Match
  • Price Match
  • Price Match
  • Free Trial
  • Free Trial
  • Free Trial
  • Phone Support
  • ClickSend
    Phone Support
  • MessageMedia
    Phone Support
  • Email Support
  • Email Support
  • Email Support
  • Support Hours
  • Support Hours Business hours/Email 24/7
  • Support Hours
  • Global Coverage
  • ClickSend
    Global Coverage
  • MessageMedia
    Global Coverage
  • Developer API
  • Developer API
  • Developer API
  • Web Product
  • Web Product
  • Web Product
  • Dedicated Number
  • Dedicated Number
  • Dedicated Number
  • 2 way service
  • 2 way service
  • 2 way service
  • Delivery reports
  • Delivery reports
  • Delivery reports
  • Automated rules
  • Automated rules
  • Automated rules
  • Keyword in response
  • Keyword in response
  • Keyword in response
  • Email to SMS
  • Email to SMS
  • Email to SMS

About This ClickSend vs MessageMedia Comparison

The comparison of both ClickSend and MessageMedia have been made because both these reputable SMS providers have displayed over the years to be both reliable and worthy of consideration.

ClickSend and MessageMedia have been in existence for quite a while in Australia, ClickSend beginning in 2006 and MessageMedia in 2000. During this period they have won a number of major clients in the Australian and overseas market. They are private companies with head office in Perth for ClickSend and Melbourne for MessageMedia.

Both organisations have n]been major players in the bulk SMS distribution where they have been able to contact many tens of thousands of end users for their clients whether for announcing marketing and communication campaigns, specials, reminders or discount offerings.

The developers of this independent SMS Comparison site has assessed these two providers and provided the reader with an easy to read and analyse way of comparing the services of ClickSend against MessageMedia.

Comparing features

Both Australian bulk SMS providers offer a good range of products and services that will ensure mass distribution of SMS in an efficient manner so that all end-users will receive text messages immediately, in fact in a matter of seconds or the latest in minutes. Both their SMS service allows the client to use their own email without the need for any fancy software or IT platform to distribute seamlessly communicate a message to their customers, stakeholders or wider audiences.

Reviewing the features of both SMS providers, they offer:

  • Bulk service that is customized to suit individual business requirements
  • Uses of WebSMS, Email to SMS and SMS API
  • Hardware platform with standardized configuration, support and change process and procedures
  • Extensive gateway software that is built for speed and scale
  • Ability to gain 24/7 access when required through their SMS gateway
  • Full tracking history of text messages.

From the evaluation of features provided by both SMS providers, they complement each other in offering a wide range of features that would benefit the businesses.

Comparing Prices

When it comes to comparing pricing schedule for both these SMS providers, it is a different situation.

In general, reviewing the websites, ClickSend rates are more transparent and appear to be lower than for MessageMedia. Therefore, when comparing pricing on the basis of volume of text messages distributed on a monthly basis, ClickSend offer best value for money.

Take the comparison of pricing schedule:

ClickSend pricing on a monthly basis is:                                 Message Media pricing on  a monthly basis is:

  • 250,000+ = 4.9 cents/SMS                                             8.0 cents/SMS ( no mention of volume)
  • 100,000+ = 5.5 cents/SMS                                              Not disclosed for large volumes
  • 10,000+ = 6.0 cents/SMS
  • 2,000+ = 6.5 cents/SMS

These are prices for Australia distribution and includes

  • API Access
  • 2-way SMS
  • Delivery Reports
  • Email to SMS
  • Reporting & Analytics.

There are other pricing factors that also need to be taken into consideration. For example, ClickSend will Price match unlike MessageMedia. Both do not have a set up fee,and no monthly fees. No mention of payment methods for MessageMedia but Credit card or direct debit is displayed for ClickSend. For a dedicated number, the business would need to discuss this matter with MessageMedia but there is a $19 per month disclosed by ClickSend. For inbound SMS there is no charge.

Finally, there is a money back guarantee for both these SMS providers if their service has let them down somehow then they will fix it. If the business is not satisfied with a period of time, say 30 days, .

Reliability and Compliance of both these SMS providers

It is pleasing to note that both ClickSend and MessageMedia provide a Service Level Agreement (SLA) and a gateway uptime guarantee of at least 99.95%, although ClickSend states its uptime is 100%. This indicates that both these providers understand the needs of Australian businesses by ensuring that text messages are sent efficiently and effectively.

MessageMedia states that its 100% Network Redundancy will have its effect on having a multiple gateway network which is supported by a sophisticated monitoring system. This will mean rerouting messages if any given rout is compromised.  If the business is not happy with the service, within a period of time, then the business will get their money back.  Such features provide the reassurance of a reliable system.

Both ClickSend and MessageMedia place security, privacy and compliance as a priority to ensure developers understand and adhere to the privacy and confidentiality issues.

They b0th are GDPR (General Data Privacy Regulation) compliant which requires them to maintain a plan to detect a data breach, regularly evaluate the effectiveness of security practices, and document evidence of compliance. This affects server location, security, access and data access.  Additionally, both providers have anti-SPAM functions.

Customer care service by ClickSend and MessageMedia

Finally, the need for help and support to businesses is very evident in these two SMS providers. The review showed that both offer a 24/7 service as an email or as a 24/7 call centre number. Both these companies have a 1 800 number to contact and a pop up email action if you wish to discuss a matter by online means.  An international line is also offered for these international businesses calling from outside of Australia.

The provision of a free SMS trial is also available. With ClickSend they offer 50 free text messages as a trial for first timers. MessageMedia does offer a free trial but does not specify the number of SMS available.

As stated in the introduction, both providers are Australian companies based in either Perth and Melbourne and offer live chat to their clients who enhances the communication between both the client and the provider. They have user guides and instructional information as tutorials to assist in the understanding and processes of using theses providers to distribute text messages.

The websites of both SMS providers are very transparent as to the ways of contacting and gaining a good idea and appreciation of their products and services.

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