Sinch MessageMedia is praised for its ease of use, reliable messaging, responsive customer service, and valuable features like detailed reporting and two-way texting.
Some users find it pricey, report occasional delivery issues, and desire more robust MMS capabilities and improved reporting features.
The latest update is on 30 September 2024.
Wholesale SMS is now Sinch MessageMedia. With over 20 years of experience, multiple integrations and a vast array of features, Sinch MessageMedia is a global messaging provider that helps businesses of all sizes cut through the noise.
Evaluating the various reputable SMS gateway websites in Australia, we reviewed that Sinch MessageMedia (Wholesale SMS) is a substantive provider. It offers a good range of services for distributing and receiving text messages from email to SMS, whether forwarded to specific customers, clients, or employees. This is done very effectively and efficiently through any reliable web browser without the need for particular software required by the client. Such features and services can be identified easily on our SMS Gateway Australia Comparison Table.
The Sinch MessageMedia review (previously Wholesale SMS) found they provided:
This SMS provider offers a full and seamless integration text messaging service, allowing users to send SMS messages effectively from a computer without the functionality of any existing customer relationship management (CRM) system that manages a company’s interactions with current and future customers.
The service prides itself on a robust SMS software system with a 99.9% uptime capacity, ensuring high reliability. They offer high-speed connections, enabling the delivery of high volumes of text messages to target audiences quickly. Their features include the ability to create personalized contact lists online, send scheduled appointment notices and reminders, and the option to send long text messages (over 160 characters). Moreover, they provide delivery reports and are anti-SPAM compliant, with an SMS list cleaning service to reduce failed text message deliveries.
Bulk SMS and Keyword use are equally effective as using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support. Text messages are most effective as appointment reminders, payment reminders, or specific notifications like parcel pick-up.
Their SMS gateway system is well equipped with a high-speed connection to its network suppliers. They claim that they can send an SMS with an average time of around 12 seconds from the start to the customer’s mobile. With a reading rate of SMS messages estimated to be around 92%, with most text messages being read within three minutes of delivery, one can appreciate the power of text messaging as a fabulous communication and marketing tool.
Based on the review done on Wholesale SMS, it was regarded as providing a good range of features and services for prospective clients.
This provider has a reputation for reliably and promptly delivering messages, and it offers a service level agreement (SLA) that guarantees message delivery. It also provides tools and features to ensure high-quality messaging, such as message prioritization, delivery reports, and message scheduling.
Sinch Message Media (WholesaleSMS) reliability, like any other SMS provider, depends on various factors such as network infrastructure, server capacity, message delivery systems, and the ability to handle traffic spikes.
The important matter of the Sinch MessageMedia (WholesaleSMS) gateway is that it is routed directly to Telstra, with Optus and Vodafone telecommunication networks available, which means that this company can assure clients that it maintains a quick gateway service. As shown in this diagram, it is reliable in its uptime of 99.75%, the latency of delivery time of just under 12 seconds to reach the end user and the ability to distribute effectively in large numbers.
However, it’s worth noting that no SMS provider can guarantee 100% message delivery, as factors beyond their control can impact message delivery, such as network outages, carrier issues, or recipient device limitations. Additionally, wholesale SMS providers may not offer the same level of customer support or technical assistance as full-featured SMS gateway providers, which could affect message delivery reliability and troubleshooting.
It’s important to research and compare different providers and their pricing plans, features, and customer support before deciding.
From the review of comparable SMS Gateway features and services available in Australia, this Melbourne-based customer support service ranked fairly.
The exact number of reviews for Sinch MessageMedia (formerly Wholesale SMS) can vary across different platforms. On popular review sites like G2, Trustpilot, or Capterra, Sinch MessageMedia has received hundreds of reviews.
For example:
Sinch MessageMedia generally holds a positive reputation in Australia based on user reviews and feedback. Users appreciate the platform’s ease of use, effective customer communication, and diverse features. Here are some key points from the reviews:
It’s important to note that while many reviews are positive, there are some mixed opinions, particularly regarding pricing and some specific features. As with any service, exploring the platform through a trial period may be beneficial to determine if it meets your specific needs and expectations.
As you can imagine, it becomes an invaluable reference for company events, appointment reminders, or even tasks such as arranging staff rosters. It manages around seven million text messages through its gateway each week throughout Australia.
Although there are significant advantages to the reputation of Sinch MessageMedia (WholesaleSMS) as an SMS gateway Australia provider, it should be noted that the credit validity is limited to twelve months, unlike other competitors, which have longer lead times or no conditions. As previously outlined, the up-time guarantee is very good at 99.75% but does not match some other gateway service providers’ 100% uptime and money-back guarantee. This may not be a major concern, but from a peace of mind point of view, it can be a factor for some organisations. Finally, it was noted that our review could not elaborate on their client list, unlike some other SMS Providers who provide readers with a large and significant client base.
WholesaleSMS has a good reputation for reliably delivering messages and providing useful features and tools to ensure high-quality messaging. However, like any other SMS provider, it’s important to consider your business’s specific needs and do your research to ensure that WholesaleSMS is the right provider for you.
An SMS Comparison Table was created and developed by experienced and knowledgeable IT professionals who used to work in the SMS field but have now moved to other IT areas. Their understanding and appreciation of potential clients’ confusion about what to look for when deciding to engage an SMS gateway provider have led to this independent set of reviews and an SMS Comparison Table.
It must be emphasized that prices and features are a guide only and can be updated at any time by the providers without prior notification. If any information is inaccurate, please inform the site developers, and they will promptly make changes.
While the SMS Comparison site is free for the public, the authors wish to disclose that some affiliate relationships exist. Such relationships do not impact the rates and fees users of the site will receive from these providers.
As the information comes from the provider’s website and not through an API feed, there is the risk data may become outdated without prior notice. As such, you should note below when the page was last updated. Before signing up, you should also check with the SMS gateway providers’ website account.
Updated on 30 September 2024