MessageWorks review (formerly SMS Solutions Australia)
MessageWorks is an Australian headquartered provider of business SMS, based in South Yarra, Victoria, and formerly named SMS Solutions Australia before its recent rebrand. It bills in Australian dollars, publishing 6.90c at one thousand messages a month and 5.00c at fifteen thousand. ACMA's approved list for the SMS Sender ID Register lists it as an originating telco, under its former name SMS Solutions Australia.
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Not yet scored
One of the 16 providers with a published Australian rate, and one of 44 brands reviewed. Not yet scored, so it holds no position in the ranked table.
- A five-band monthly volume table in Australian dollars, from 6.9c down to 4.5c
- Trading since 2002, with the 2025 rename stated on its own about page
- 25 free test credits with no credit card, plus a first campaign free to 500 recipients for ABN-registered Australian businesses
- States all traffic is routed through Australian carrier infrastructure
- A $39 monthly account fee, with API access and email-to-SMS $45 a month each and a dedicated number or sender ID $25 a month on top, plus a one-time $90 setup fee for a sender ID
- Support is Monday to Friday 9am to 5pm AEST, with 24/7 priority support only above 50,000 SMS a month
- The 99.95% uptime SLA claim has no SLA document, credit schedule or remedy published, and the Terms and Conditions contain no uptime commitment
Where MessageWorks stands
SMS Solutions Australia has traded as MessageWorks since 2025, with the old domain redirecting and the rebrand stated on the company's own about page. The headline cent rates understate the cost, because they sit on a $39 monthly account fee, with API access and email-to-SMS charged at $45 a month each and a dedicated number or sender ID $25 a month on top. Its head office is in South Yarra, Victoria, and its API page claims a 99.95% uptime SLA.
Listed under its former name, SMS Solutions Australia. ACMA's list read 19 September 2026.
MessageWorks publishes no public reviews.
What MessageWorks offers Australian senders
| API | Yes |
|---|---|
| Email to SMS | Yes |
| Two-way SMS | Yes |
| SMPP | Yes |
| MMS to Australian mobiles | Yes |
| Dedicated number | Yes |
| Alphanumeric sender ID | Yes |
Nothing published either way on RCS or Shared number.
What MessageWorks costs
| Messages a month | Rate |
|---|---|
| 1K | 6.90c |
| 15K | 5.00c |
| 125K | 4.50c |
| 250K | 4.50c |
Per-SMS rate in Australian dollars excluding GST, on a five-band monthly volume table: 6.9c from 200 to 1,000, 6.5c to 5,000, 5.5c to 10,000, 5.0c to 50,000 and 4.5c above 50,000. These rates sit on top of a $39 monthly account fee, and API access and email-to-SMS are $45 a month each, so a sender wanting both pays $129 a month before a single message. MMS is $35 a month plus 21c each, and a monthly emailed tax invoice is $65 a month.
Read from the provider's own pricing page on 2026-09-28.
MessageWorks against the providers either side of it on price
| Messages a month | Nearest cheaper | MessageWorks | Nearest dearer |
|---|---|---|---|
| 1,000 | Chatti 6.90c, the same | 6.90c, 8 of 16 | SMS Broadcast 7.00c, $1 more |
| 15,000 | touchSMS 5.00c, the same | 5.00c, 5 of 16 | 160.com.au 5.41c, $62 more |
The full rate order for every provider is on cheapest bulk SMS in Australia.
What MessageWorks costs at your volume
MessageWorks at 15K tier: 5.00cAt 15,000 messages a month MessageWorks costs $750, $300 more than Mobile Message, $143 below the field median. Rates are each provider's published price at the 15K tier; above 250,000 most providers negotiate.
MessageWorks pricing
MessageWorks prices on monthly volume.
Its five-band rate table is published in Australian dollars and excludes GST. The rate is 6.90c at one thousand messages a month, 5.00c at fifteen thousand, 4.50c at one hundred and twenty-five thousand and 4.50c at two hundred and fifty thousand. The headline rates understate the real cost, because a monthly account fee sits under every band, and API access and email to SMS each carry their own monthly charge. A sender who wants both options pays three monthly charges before a single message goes out.
A dedicated number or sender ID adds a further monthly charge, and a sender ID also attracts a one-time setup fee. MMS carries its own monthly charge plus a per-message rate. At one thousand messages a month the bill is $69, and at fifteen thousand it is $750.
Among the 16 Australian-dollar providers that publish a rate at fifteen thousand, MessageWorks sits 5th on price. Free test credits come without a credit card, and ABN-registered Australian businesses get a first campaign free.
The features behind these rates come next.
MessageWorks features for Australian senders
MessageWorks publishes an SMS API, email to SMS, two-way SMS, an SMPP gateway, MMS to Australian mobiles, a dedicated number and an alphanumeric sender ID. Its API is REST style, JSON over HTTPS, with the API key passed in the X-API-Key header and generated in the account's Developer Settings. A sandbox mode simulates requests end to end, so no real message is sent and no credits are spent. Delivery receipts and replies are pushed to your URL.
The SMPP gateway targets high-volume, telco-grade throughput.
Email to SMS works through a trigger address, with the mobile numbers in the subject line, and recipients' replies come back to the sending inbox. Any address on a verified company domain, or an address registered as an Authorised Sender, can send. Group, template and contact triggers are also available.
In the web app you upload a CSV or Excel file from the Contacts page and map the columns to mobile, first name, last name and custom fields. Merge fields, such as first name or any custom field, then insert into the message body. MMS images land in the native messages app on Australian handsets, and two-way SMS lets customers reply and your team respond.
MessageWorks states that all traffic is routed through Australian carrier infrastructure, though it names no carrier. It publishes nothing either way on RCS or shared numbers, so treat both as unconfirmed.
Sender IDs are the next piece, and the register listing matters there.
MessageWorks sender ID and the ACMA register
ACMA's approved list for the SMS Sender ID Register lists the company as an originating telco under its former name, SMS Solutions Australia. The rebrand has not changed the entry, so the listing still appears under the old name. For your business, a sender ID registered through MessageWorks goes through a provider ACMA lists, under the entry for SMS Solutions Australia.
Registering an alphanumeric sender ID through it attracts the one-time setup fee plus the monthly charge noted above.
How the provider performs after the sale comes next.
MessageWorks support and reputation
Support runs Monday to Friday during AEST business hours, with replies promised within one business day. Priority support around the clock applies only above a fixed monthly volume threshold. Weekend senders get no after-hours cover below that threshold.
The API page claims a 99.95% uptime SLA claimed on the API page; no SLA document, credit schedule or remedy is published, and the Terms and Conditions contain no uptime commitment uptime SLA, backed by Australian infrastructure.
No SLA document, credit schedule or remedy backs that claim, and the Terms and Conditions contain no uptime commitment. Treat the claim as marketing until a remedy is published.
On reputation, the company has traded since 2002, and it states the rebrand on its own about page. The old smssolutionsaustralia.com.au domain redirects to messageworks.com.au, so the paper trail checks out.
Whether your business fits comes down to two questions.
Who MessageWorks suits
MessageWorks suits an ABN-registered Australian business that sends in volume, values Australian carrier routing, and will pay monthly charges for API or email-to-SMS access. The free first campaign makes trialling cheap, and the five-band table rewards growth with lower unit rates.
A light sender who would pay the monthly account fee for a few hundred messages should look elsewhere. A business that needs a documented SLA with a remedy, or weekend support, should also keep comparing.
Similar providers to MessageWorks
- SMS Everyone · Melbourne, Victoria
- SMS Fusion · 6.90c at 15,000, Sydney, New South Wales
- Cellcast · 9.0/10, 3.10c at 15,000, South Melbourne, Victoria
Compare MessageWorks with another provider
| Measure | MessageWorks | Bulk SMS Australia |
|---|---|---|
| Rate at 1K | 6.90c | 14.00c |
| Rate at 15K | 5.00c | 12.33c |
| Rate at 125K | 4.50c | 9.40c |
| Rate at 250K | 4.50c | 9.20c |
| Cost at 15,000 a month | $750 | $1,850 |
| Dedicated number | Yes | not published |
| Alpha sender ID | Yes | Yes |
| Email to SMS | Yes | Yes |
| SMPP | Yes | not published |
| Two way | Yes | Yes |
| MMS | Yes | Yes |
| Head office | South Yarra, Victoria | Moonee Ponds, Victoria |
Verification log
What was read, where and when, with captures taken from an Australian IP (our method).
| Checked | Date read | What it said |
|---|---|---|
| Published rate card | Per-SMS rate in Australian dollars excluding GST, on a five-band monthly volume table: 6.9c from 200 to 1,000, 6.5c to 5,000, 5.5c to 10,000, 5.0c to 50,000 and 4.5c above 50,000. These rates sit on top of a $39 monthly account fee, and API access and email-to-SMS are $45 a month each, so a sender wanting both pays $129 a month before a single message. MMS is $35 a month plus 21c each, and a monthly emailed tax invoice is $65 a month. See the page as it stood |