touchSMS review

touchSMS pricing

touchSMS keeps its pricing simple with one flat prepaid rate for a standard SMS sent to Australian mobile numbers. The charge is 5.00c per message in AUD excluding GST, and the price stays the same at every benchmark volume. Sending more messages does not reduce the published unit price, so there is no volume discount to consider.

The rate buys full access to the platform, the integrations and the API, with no setup fee, no general monthly platform fee and no contract. Purchased credits do not expire, though there is a minimum credit purchase. Inbound SMS and inbound MMS are free. A virtual number carries a separate monthly charge.

Two terms change the real cost. The legal terms say card merchant fees are passed to the customer and shown at purchase. The terms also say delivery success does not determine whether an outbound message is charged, so a message that fails to deliver can still use a credit.

$15 a month for an Australian virtual number with SMS and MMS; $30 a month with call forwarding (100 minutes a month included); $10 a month for SMS on a linked VoIP number (VoIP customers only). No setup fee, no contract, AUD excluding GST.

The number pricing includes SMS and MMS, call forwarding and linked VoIP alternatives, each with distinct costs and restrictions.

touchSMS features for Australian senders

The web platform imports CSV or XLSX files, maps the recipient-number column and uses the other columns as personalised merge fields. It supports scheduling and draft or test-message options. The guide does not state file-size or recipient-count limits, so a sender with a very large list should confirm limits with the provider first.

The API is a REST API with JSON responses, account-specific API keys and HTTPS. Delivery receipts and inbound messages can be pushed to configured webhook endpoints. The API page names PHP and Node.js libraries.

Email to SMS needs to be enabled in the account first. The recipient mobile number is followed by @touchsms.email. Replies, when enabled, return to the original email sender and stay visible in the touchSMS account. A sender can place #END# in the message body to strip the email signature or disclaimer that follows it.

MMS is available through a virtual number. A branded alphanumeric sender and a reply-capable number are separate sender choices, and recipients cannot reply to an alphanumeric sender, so marketing from a branded name needs another opt-out method. A virtual number is dedicated to one account, and free shared numbers are also available.

touchSMS webhook setup

New touchSMS integrations use webhook subscriptions rather than legacy HTTP callbacks. According to the touchSMS webhook documentation, signatures are computed as HMAC-SHA256 over the raw JSON body using the account webhook secret found in API settings.

Failed deliveries are retried up to 15 times with exponentially increasing delays. The 12 hour figure is the maximum interval between retries, not a total retention period. A 2xx response stops retries immediately.

Repeated failures may disable a subscription, marking it as Disabled Failing. Re-enable the subscription to resume receiving events. This summary is documentary only and was not tested. See our webhook comparison for alternatives.

touchSMS sender ID and the ACMA register

touchSMS states it operates under Edgility for the SMS Sender ID Register. ACMA's published list of approved telcos and message providers shows Edgility as a certified telco, while touchSMS does not appear under its own name. Edgility's role is a registration and aggregation relationship, not evidence of the same legal company or ownership.

The absence of touchSMS's own name on the list does not mean it cannot arrange registration through a listed partner, and it does not make touchSMS itself a certified telco. A business that wants to register a sender ID should confirm the registration path with the provider before committing.

touchSMS support and reputation

The published support channels are live chat, support tickets and telephone. The contact page publishes Australian phone support and an enquiry form, plus links to the user guide, the API documentation and the knowledge base. No fixed support hours are verified, so a sender should not assume coverage outside Australian business hours.

There is no independent performance score or tested service result for this provider. No numerical uptime commitment is published, and no security certification is verified. A trial gives access to the platform features, which lets a business test the sending methods before it buys credits.

Who touchSMS suits

touchSMS suits a prepaid sender that needs occasional campaigns, email workflows or API integration with replies. The flat rate, the expiry-free credits and the free inbound messages make the total cost predictable for a business sending at a steady volume.

A buyer who needs a named carrier route, a published uptime commitment or a volume discount should compare published commitments elsewhere. This provider publishes none of those three, and its flat rate means a larger volume does not earn a cheaper unit price.