About SMS Solutions Gateway Offering
This SMS gateway provider, SMS Solutions, began over a decade ago in Australia, by a group of technically minded people with sound knowledge of marketing and promotions, understanding what the customer wanted to do with the information provided.
SMS Solutions provides:
- Specific plans to suit the client’s needs.
- Dependable SMS software that can be easily used.
- Accessible from MAC/PC, iPad/Tablet or smartphone.
- 27/4 support available.
- No contracts.
- No minimum terms.
- Some valued clients come from the private and public sectors as well as non-profit organisations.
View the full SMS Solutions review focusing on price, features, and customer service to other SMS Gateway providers below.
Pricing structure offered by SMS Solutions
SMS Solutions provides a pricing schedule to meet the client’s needs, whether for distributing a small number of text messages or large volumes that need to be constantly sent. The lowest possible cost plan is offered. There is no contract and no minimum terms.
Like many of their comparable gateway competitors, they offer four categories of pricing, ranging from Basic to Starter to Business. For large-volume distribution, there is an Enterprise category. The prices vary depending on the volume sent each month. It should be stressed that it is based on a monthly distribution system.
Compared to some low-cost and reputable SMS gateway providers who display their range of pricing schedules, SMS Solutions’ charges are comparable to those of other competitors for large volumes, but dearer for a lower volume of SMS distribution. The rates it publishes today, at each monthly volume, are in the rate table on this page.
You can cancel, upgrade, or downgrade at any time, and it is best to discuss this matter with customer support personnel. We can also design a pricing package to suit your needs.
It should be noted that two pricing levels depend on which carrier is used. Overseas telecommunication carriers (known as Hybrid) are cheaper than Australian ones (Premium). Using an Australian telecommunication carrier, you should add around 20 to 30% more. The latter is more reliable, visible, and provides better assurance that any critical message will be delivered as required.
All SMS Solutions have a reply number included in their published plan costs.
Features of SMS Solutions as a Gateway Provider
One of SMS Solutions’ main features is its claim that it can send small and large volumes of text messages, up to half a million, using its SMS software platform from any computer, tablet, or mobile phone. Its WebSMS allows anyone to use its easy-to-use web interface to send text messages immediately without downloading.
It states it has a highly efficient, enterprise-quality SMS gateway that can convert any website or application into a hosted SMS platform. You can send and receive SMS through their gateway carrier system. However, there is no mention of their telecommunication carriers, whether they are Australian carriers or overseas ones (Tier 1 Premium or Hybrid). This would affect the time and reliability of transmission. The SMS Solutions platform is currently configured at an outbound speed of approximately 5000 text messages per minute.
SMS Solutions has a flexible SMS API platform that allows the client to add SMS functionality to suit any requirements, whether for small and medium-sized organisations or large companies. Its API will send text messages automatically through a simple integration process. The status of the messages sent and received can be reported.
Other features that SMS Solutions offers include Email to SMS, whereby text messages can be sent directly through the email system to as many people as required without special software. Bulk SMS is available for those who deal with many people for events, marketing campaigns or promotions. SMS Solutions service will be able to accommodate such volumes at any time. Auto-replies are also a feature where the client can request pre-defined customer replies so that a response can be provided if required.
What support service does SMS Solutions provide?
SMS Solutions offers customer support services for present and potential clients. They stress that quick deployment and technical support are available should there be a glitch in the system. A 1-800 number offers a 24/7 service, which is better than many of their competitors in the SMS gateway field.
If technical assistance is needed on the spot, their website offers either a Live Chat support option or a phone number, unlike some other SMS gateway providers, which only have an online form to request assistance that could take a day or so to respond.
The site has an excellent blog that provides a range of valuable information about SMS that could be useful for new and present clients to understand more about the versatility of their service.
SMS Solutions works with a wide range of prominent clients across all sectors, from small one-person businesses to multi-level franchise businesses with hundreds of outlets, including government agencies, universities, corporations, and not-for-profit organisations. Some examples include ToyWorld, Autobarn, Flight Centre, McDonald’s, Mitre 10, Bakers Delight, Queensland Department of Health, Greenpeace, and the Australian Red Cross. See their website for a fuller range of brands.
Reliability and Security of SMS Solutions
Reliability is a significant issue for any enterprise to ensure that the message they want to be presented is delivered when required. It is a matter of timing, known as latency, and delivery, known as uptime, that are reliability measurements. This is influenced by a decision regarding which telecommunication carrier will be used. A hybrid system of carriers from overseas may affect the timing of recipients receiving a text message. SMS Solutions states that it has a reliability uptime guarantee of 99.99%, which is very good. They have load balancers, in case there are high traffic volumes that need to be managed.
There is no evidence on the SMS Solutions website of any Service Level Agreements (SLAs) indicating the reliability of its services.
This provider uses the world’s leading security data cloud-based storage facility. However, there is no evidence on their website of being a SPAM complaint nor policies and procedures on privacy and meeting General Data Protection Regulatory requirements.
Overall, SMS solutions can be a reliable and secure way to communicate with others, but it is crucial to take appropriate security measures and be aware of potential vulnerabilities.
About This Text Message Gateway Comparison Table and Site
The feedback from prospective clients for a suitable SMS Gateway provider led the authors of this SMS Comparison Table and associated site to formulate an easy-to-use and understandable comparison of SMS gateway providers to make an informed decision.
The authors used their SMS expertise to develop this SMS Comparison Table with the best selection criteria that would be important for people to know about. As a result, this table and site are now available free of charge.
It should be known that the authors worked in the SMS field for several years but are now working in different communication areas. Therefore, they are independent of any SMS provider and unbiased in their presentation of the critical areas that need to be considered before engaging a suitable text messaging gateway supplier. You will also note that no advertisements exist on the Comparison Table or on the site.
While the SMS Gateway Australia Comparison Table is free for the public, the authors wish to disclose that some affiliate relationships exist. Such relationships do not impact the rates and fees users of the site will receive from these providers.
As the information comes from the provider’s website and not through an API feed, there is the risk that data may become outdated without prior notice. As such, you should note below when the page was last updated. Before signing up, you should also check with the SMS gateway provider’s website account.
The authors hope you gain sufficient knowledge to make a good business decision.
Latest update on April 2025