A comparison of different attributes of Textit is reviewed and compared with other Australian SMS gateway providers.
The review indicates that it has a lower rating on features covering pricing, reliability and customer service.
Latest update on 4 December 2024
As a relatively small SMS provider, the textit SMS Gateway solution has focused on the ease of using several SMS features. It is a cloud-based SMS service provider that enables businesses and organizations to send SMS messages to customers and stakeholders. Some key elements they provide to small and medium-sized enterprises include:
Unlike many other providers, the Textit SMS gateway network system does not provide client examples, has no physical office, and offers no guarantees. Based on this reputation score, it was rated lower than other SMS gateway providers, as shown below.
TextIt is an SMS gateway provider that caters mainly to small and medium-sized businesses in Australia.
It stands out for its user-friendly platform, making it easy for companies to manage their SMS communication needs. TextIt supports two-way communication and offers an address book feature for sending personalized messages. This service is suitable for businesses seeking a straightforward, efficient way to engage with customers via SMS, allowing for both sending messages and receiving responses.
Many Australian organisations demand unique requirements when determining the right SMS gateway provider. Reliability is one of the main features with the need to ensure text messages are delivered quickly, securely and through reliable carrier networks. Textit doesn’t advertise any up-time guarantee nor explain its infrastructure capacity or what Australian compliance standards it meets.
One of the most important factors in engaging an SMS gateway provider like Textit is the price range related to high SMS volumes. Compared to comparable SMS gateway providers in Australia, their cost structure has a minimum monthly charge of $25 for 1000 SMS. No more details about large numbers of text message distribution are provided on their website.
The charges are even more expensive compared to other gateway providers for a small volume of text message distribution. Again, consider Cellcast, which offers $0.028/SMS, and WholesaleSMS, which charges $0.05 cents for 1000 to 10000 text messages over a month.
Overall, Textit’s pricing schedule doesn’t target large Australian firms, and based on its product offering, it’s easy to understand why. Our text message gateway table should be reviewed if you’re looking for such a provider for your larger organisation.
Australian small- to medium-sized companies need an SMS gateway that is easy to manage. Textit excels at this with an easy-to-use platform, a support number, and even a managed services option where they do all the configurations for you. Their platform promotes a two-way communication process and the availability of an address book that can allow personalised messages to be sent and where the recipient can also respond.
SMS charges appear transparent and cater for those looking for relatively small quantities each month. All providers (minus Textit Live) cost $50 per month with a virtual mobile number (single-use) included. The Textit SMS Gateway costs are higher than those of other SME specialist firms.
There is a support number, 1300 839 848, that focuses on providing SMEs with support and unlimited training to help set up SMS services. The system’s Basic Anti-Spam standards are evident, and an auto-OptOut functionality is available to all senders.
Additionally, several additional gateway services include poll, multiple choice and free-form delivery.
Overall, Textit targets SMEs with suitable type features. The concerns are their prices, support and infrastructure which should be investigated first and compared to other gateway providers before signing up online.
When dealing with SMS providers, one question is the availability of their customer care service. In the case of textit, it does provide personal assistance when required by calling 1300 TEXTIT (839848) or e-mailing so you can discuss with someone who will help. They claim that their support is unlimited. There is no web chat or evidence of Textit offered through their call centre and no physical office to support customer service other than a phone number or email address, which states that it is always open.
In terms of reliability, textit has no gateway server up-time details which means that there is no reference to any reliability distribution guarantees. There is also no Service Level Agreement (SLA) that furnishes the services of the network service provider to a customer within a given period. Therefore there is no evidence provided on how the SLA is measured as a percentage of incoming calls that Textit answers live in a certain time frame.
Textit SMS Gateway takes security seriously and employs industry-standard encryption and two-factor authentication to protect its platform and its customers’ data. It can be integrated with a range of third-party tools and platforms, including CRMs, marketing automation tools, and chatbots.
Its SMS Gateway offers APIs and developer tools that allow businesses to build custom SMS messaging applications and integrations. All these factors can influence the reliability of this provider.
Regarding compliance requirements, Textit sets out several compliance issues on its website that both parties must abide by. When using text Auto Opt Out, they recommend you send the message with the following: OptOut Reply STOP. It uses 16 characters and will also clean your list and ensure you comply with the Spam Act 2003.
They include details on the privacy policy of non-disclosure and restriction of information to outside parties. The detail is extensive and covers hosting and data security compliance, data transfer to and from text, and terms and service conditions. You need to dig deep to find the compliance requirements on their website, but once found, they are clear and easy to read.
The final criterion investigated between reputable SMS gateway providers in Australia was the online reviews about this company. Some companies have made a few short statements about Textit’s service, but there have been no detailed reviews of a range of clients or customers to make any form of judgment. No list of present clients is posted on its website.
The independent review found that both Textit SMS reputations rated relatively low compared to their competitors in the SMS gateway arena. This should raise some concerns for potential clients, and they would need to investigate this provider in more detail. Of all the gateway providers looked at, Textit was considered to have the second lowest ranking in this category.
The authors, who worked in the SMS Gateway area for several years before moving on to other IT areas, appreciate the difficulty of comparing SMS gateway providers’ features and services in Australia. With so many SMS providers concentrating on pricing, it is not the only issue; you need to compare the different features and services available. This comparison site allows you to independently assess your needs and requirements before engaging an SMS Gateway provider of your preferred choice.
While the SMS Australia Comparison Table is free for the public, the authors wish to disclose that some affiliate relationships exist. Such relationships do not impact the rates and fees users of the site will receive from these providers.
As the information comes from the provider’s website and not through an API feed, there is the risk that the data may become outdated without prior notice. As such, you should note below when the page was last updated. Before signing up, you should also check with the SMS providers’ website account.
The data collected and analysed from each website has been obtained manually and may alter due to provider changes without prior notice, so please check prices and various gateway features. If you find any information that may be similar to the Textit website or you consider information requiring updating, it would be appreciated if you could let the authors of this site know. Any alteration will then be made immediately.