DirectSMS Gateway Overview
DirectSMS is a SMS Gateway provider that offers:
- Web to SMS using any web-enabled computer
- No software required to install
- Dedicated customer service support either by email or live chat or 1300 number
- 100% money-back guarantees uptime
- features including Developer API, inbound MMS, computer to mobile, keyword response SMS
- Availability of a free trial
DirectSMS reputation can be observed by the fact that over 8,000 Australian businesses engage this SMS gateway supplier as regular users covering both SMEs and large companies such as Jetstar. QBE, Elders and NAB as shown by their logos below
The provision of a seamless integration with any gateway provider in Australia supported by a local customer support centre, our DirectSMS review found them to be a most reputable company and therefore worthy of consideration as a gateway supplier.
Is DirectSMS Gateway Suitable For Large Organisations?
With large Australian organisations more than likely requiring to distribute SMS text messages in significant quantities usually on a monthly basis, there needs to be a reassurance that their systems and platforms are both reliable and efficient as a SMS gateway provider. Having the ability to provide a totally web based system that has no software that would be able you crash any computer this is what all companies want to know about. The only requirement is a web browser and, of course, access to the Internet. With large companies as well as SMEs, DirectSMS is able to save and store contacts and form groups to manage such contacts. Sending SMS to specific groups of people can happen effectively within a short timeframe.
Additionally, DirectSMS has the capability to send and receive pictures or multi-media SMS from their customers, clients or employees, which means that inbound MMS service is available. Therefore this gateway company can provide various ways of constantly connected to any group or population. Like SMS, the business pays for an MMS-enabled dedicated number so that messages can be received immediately. One of the great added value is that a client can brand the DirectSMS portal with their individual logo and colour format.
The range of features offered by the DirectSMS gateway for a large organisation indicates a significant level of features available and better than many of its competitors.
From the aspect of costs, larger companies that distribute text messages in large volumes, there is a special pricing scheme that is tailored to make text messaging affordable. The DirectSMS gateway pricing scheme is competitive with other gateway providers of the same magnitude. The charges of around 7c (ex GST) per SMS can be negotiated after the initial 3700 messages are sent each month for marketing and communications. There are different costs dependent on the requirements. Every SMS is fully supported by DirectSMS’s 100% money-back guarantee.
As can be seen from the graph below, DirectSMS is rated very highly on a suitability scale for large organisation use.
Should SMEs Consider The DirectSMS Gateway?
DirectSMS has the capability and provision to assist small to medium sized companies in Australia who want an SMS gateway that is reliable, easy to operate and cost effective. Not only does it provide an easily manageable and fully integrated IT platform to use, it provides a support service through a customer care service 1300 number, the ability to have a live chat and, of course, email correspondence for action. This two-way communications processes can be complemented by the uploading of an address book, any personalised messages that is required with the opportunity to record usage receipt of when the SMS was delivered.
DirectSMS has ensured that all costs associated with the dissemination of text messages are available on request and completely transparent dependent on the needs of the company’s action for matters such as promotions, reminders, or customer being notified about issues. To make it evident that the costs are fair, reasonable and equitable the SMS charges are related to the amount of texting that are sent on a monthly occurrence. It is the awareness of the needs and cost restraining factors of SMEs and therefore endeavours to cater at best with SMEs needs and demands. The DirectSMS Gateway costs are on average a little higher than other SME specialist firms and you should consider before deciding which gateway provider you wish to engage.
The unlimited credit validity is an added advantage over other competitors and with the provision of 100% money back reliability guarantee this will be bonus to SMEs. There is no contracts, no cancellation fees and in some cases, discount may be available. DirectSMS rates well as a possible SME gateway provider.
What Support Level Is Offered?
DirectSMS provides a 1 300 729 387 number although doesn’t state if this is a 24 hour number. It provides an email contact process as well as Facebook, Google+ and Tweet. Additionally, the provider has a set of training tutorial videos to assist in the set up of these SMS services. Such service would benefit both large to small businesses. DirectSMS provides an anti-spam system that meets security standards for all their SMS distributions.
This Gateway provider is based in Sydney with a local customer service and from all accounts, its support ranks highly among its competitors in the SMS gateway field.
Reliability and Compliance
The reliability of DirectSMS is illustrated by their uptime 100% money-back guaranteed, their high quality performance and positive customer satisfaction. With no software to crash any computer the chances of something going wrong is minimal. .
Within DirectSMS reliability framework, they provide a very visible and confident SMS page overview, which discusses openly clarification on their systems and processes, including the latest client upgrades to their service. This company provide a free trial (15 free SMS) for those interested as first time by just logging. An immediate pop-up screen assists in knowing about their offers and services. DirectSMS is rated very well in the reliability category.
Our DirectSMS gateway investigation found that DirectSMS openly welcomes reviews and consequently publishes extract of reviews from their client organisations. However, in fairness, they openly offer a Blog page for contributions to be made and that is worthy of consideration.
Undoubtedly, reviews are partly affect the reputation they receive. But reputation is also measured by the products and services they efficiently and effectively provide as well as the variety of large and SME companies they service over a length of time. Obviously, if clients are pleased with such service and the gateway service features offered than this will inherently have an impact on DirectSMS reputation. The independent research done on SMS gateway providers showed that its reputation and reviews are rated highly.
About this SMS gateway comparison site
The SMS Gateway Comparison study and resultant table was developed to provide a comparison of the features, products and services through an independent assessment of what was available prior to deciding as to which gateway provider meets your SMS needs.
The authors’ DirectSMS gateway review needs to be used as a guide only since changes to their site can happen any time.
The details provided on this site are available free of charge so as to help you decide on which SMS gateway provider you wish to select. A commission will be requested from DirectSMS should you click into their website with a result of engaging their services.
This site was updated on 29 August 2016