MessageBird SMS Gateway Review
This MessageBird review focused on their gateway service for Australia businesses.
Key facts about MessageBird are:
- They have an office in Sydney with headquarters in Amsterdam.
- Major global customers include Domino’s, Lufthansa, Uber, Huawei and ABN-AMRO
- SMS Gateway integration includes Magento and Zendesk.
- They specialise in industry sectors such as healthcare, transport, logistics and retail.
View the full MessageBird SMS review focusing on price, features, customer service to other SMS Gateway providers below.
MessageBird pricing for SMS gateway services
The current price to send, receive and monitor a text message through MessageBird SMS gateway is considered to be more expensive than other Australian SMS gateway companies. It charges 12.4 cents (Australian) for each outgoing text message ranging from a 1000 SMS to 100,000 SMS. Inbound are free of charge. Bulk volumes of over 100,000 can be negotiated directly with the supplier. On their website it provides other pricing offers such as voice calling at 35.7 cents, Voice Numbers and Dedicated Numbers and so on. It must be noted that it does not include a tax (VAT) so this matter needs to be considered.
The MessageBird text message gateway does not have a setup fee or a monthly fee account but there is a contract for three months period so you cannot just use their services for a once off. This contractual arrangement does not appear with other equivalent gateway providers.
MessageBird provides a means of sending messages through their website or API and then converting text to speech. With this service, the clients receive a call and hear their message upon answering the call. There is a charge of 7 cents for each message (Australian) plus a tax. The comparison table snipped below can be clicked on to view the full SMS gateway comparison.
Dedicated virtual mobile number service is also available which allows clients or customers or employees to reach you anytime, anywhere by setting up your own VMN. The use of MessageBird has a monthly charge. There is also a service to review the currency of the client contact information and whether there needs to be a clean-up of the database and thereby reduce the number of undelivered messages.
Features of MessageBird SMS Gateway
Apart from MessageBird SMS Gateway powerful messaging API platform that offers outbound and inbound text message distribution, it has a number of innovative features such as their Chat and Voice messaging platforms which makes it one step simpler to improve the message awareness and notification between the sender and the individual though means of any mobile phone, anywhere in the world. They state that their API, dashboard, and integrations can connect up to seven billion mobile phones anywhere in the world. This can be accomplished by their use of over 900 carriers connections worldwide.
Like a number of other SMS providers, this company has all the features offered by other gateway providers in having a web SMS platform that can be easily integrated into the client web system. It has the infrastructure to ensure that it can connect its high speed telecommunication networks to ensure the messages are promptly delivered at low cost. They can provide both a direct carrier and a hybrid carrier usage dependent on price and what are the client’s immediate requirements
MessageBird provides an Email to SMS service as well as a two-way SMS communications so both the client and customer so each knows what is being delivered. They also provide bulk SMS as well as SMS marketing services.
What support service does Message Bird provide?
Other than an email address in a form of a personal contact for queries or discussions, MessageBird in Sydney does not display a phone contact number or a live chat for interested parties or potential clients to discuss issues or matters relevant to text message distribution. The only phone contact is an overseas number and with the time difference between Australia and Amsterdam, this may be a problem or concern.
The other factor that needs to be considered is that MessageBird offers no incentive to try their gateway system through a free trial, unlike a number of their SMS gateway competitors. They do offer real time reporting like other SMS gateway companies in Australia.
So, overall, even though MessageBird has an office in Sydney, their customer contact initiatives are limited to an email rapport situation.
Reliability and Security of MessageBird Gateway Service
When reviewing the reliability of this provider’s gateway service, it was pleasing to note that it has a Service Level Agreement (SLA) that will offer guarantee of 99.95% uptime, which indicates their reliability in dissemination of text messages efficiently and effectively. If a server goes down or another problem occurs, this provider assures the clients that they receive an alert and will action the problem immediately. Their fully redundant platform, telecommunication stack, and APIs have all been developed in-house to guarantee quality and control over their calling and messaging services.
From a security point of view, MessageBird hosts and monitors their platform with the utmost attention to protection, safety, and security. It is very conscious about its security and privacy particularly when many of its clients are hospitals, banks and government institutions. It outlines its rules and regulatory requirements, employee-screening and data encryption to ensure security and reliability.
There are a number of significant clients of MessageBird SMS Gateway which indicate that they are a reputable company as stated in the introduction. Whether they are Australian clients is not stipulated on their website. They are also a member of the GSMA which represents over 300 mobile operators globally.
About This SMS Gateway Comparison
As a result of prospective clients wanting to engage a reliable, cost effective SMS Gateway provider, a group of experts in the SMS field decided to formulate a simple to follow and understand SMS Comparison Table. These authors produced this Table and associated site after leaving the SMS area and so felt there was no conflict of interest and therefore can present an independent, unbiased assessment of the various providers could be presented.
They also factored in the online reviews of MessageBird and other SMS Providers which can be viewed below.
The Comparison Table provides the most important SMS platform features, a pricing structure, customer service, reliability as well as security issues to ensure you, as the reader, is well informed as to the important aspects of selecting the right provider for your needs.
The Comparison Table and associated sites are free of charge to you. However should you use the site and then engage one of the Text Message Gateway providers then the authors may request some type of commission from the provider selected. As you will have noticed there is no form of advertising on the site.
Updated on 18 January 2019