MessageBird is a reliable and feature-rich SMS gateway provider that can help businesses communicate with their audience effectively.
It has an extensive range of global SMS features to offer but its reviews are poor.
By Alain Grossbard / Updated: Monday, March 11th, 2024
This MessageBird review focused on their gateway service for Australian businesses. It allows businesses to send SMS messages to their audience quickly and easily. The platform includes a range of features, such as message scheduling, personalization, and reporting, to help businesses create and manage effective SMS campaigns.
Key facts about MessageBird are:
View the full MessageBird SMS review focusing on price, features, and customer service to other SMS Gateway providers below.
MessageBird offers flexible pricing plans based on the number of messages sent and the features required with rates varying based on the number of messages sent and the destination country.
The current price to send, receive and monitor a text message through MessageBird SMS gateway is considered to be reasonable compared to other Australian SMS gateway companies. It charges 0.071 cents for each outgoing text message. Inbound is free of charge. Bulk volumes of over 100,000 can be negotiated directly with the supplier.
The MessageBird text message gateway does not have a setup fee or a monthly fee account but there is a contract for three months so you cannot just use their services for a once-off. This contractual arrangement does not appear with other equivalent gateway providers.
MessageBird provides a means of sending messages through their website or API and then converting text to speech. With this service, the clients receive a call and hear their message upon answering the call. There is a charge for each message (Australian) plus a tax. The comparison table below can be clicked on to view the full SMS gateway comparison.
A dedicated virtual mobile number service is also available for $16 per month which allows clients, customers or employees to reach you anytime, anywhere by setting up your voice messaging technology. There is also a service to review the currency of the client contact information and whether there needs to be a clean-up of the database thereby reducing the number of undelivered messages.
Apart from MessageBird SMS Gateway powerful messaging API platform that offers outbound and inbound text message distribution, it has several innovative features such as its Chat and Voice messaging platforms which make it one step simpler to improve message awareness and notification between the sender and the individual though means of any mobile phone, anywhere in the world. They state that their API, dashboard, and integrations can connect up to seven billion mobile phones anywhere in the world. This can be accomplished by their use of over 900 carrier connections worldwide.
Like several other gateway SMS providers, this company has all the features offered by other gateway providers in having a web SMS platform that can be easily integrated into the client’s web system. MessageBird provides a range of integration options to help businesses connect with their existing software and systems. The platform includes APIs, plugins, and integrations with popular platforms like Salesforce, HubSpot, and Zapier.
It has the infrastructure to ensure that it can connect its high-speed telecommunication networks to ensure the messages are promptly delivered at a low cost. They can provide both a direct carrier and a hybrid carrier usage dependent on price and what are the client’s immediate requirements
MessageBird provides an Email to SMS service as well as two-way SMS communications so both the client and customer know what is being delivered. They also provide bulk SMS as well as SMS marketing services.
Other than an email address in the form of personal contact for queries or discussions, MessageBird does not display a phone contact number or a live chat for interested or potential clients to discuss issues or matters relevant to text message distribution. The only phone contact is an overseas number and with the time difference between Australia and Amsterdam, this may be a problem or a real concern.
The other factor that needs to be considered is that MessageBird offers no incentive to try their gateway system through a free trial, unlike a number of their SMS gateway competitors. They do offer real-time reporting like other SMS gateway companies in Australia.
So, overall, even though MessageBird has an office in Sydney, their customer contact initiatives are limited to an email rapport situation.
When reviewing the reliability of this provider’s gateway service, it was pleasing to note that it has a Service Level Agreement (SLA) that will offer a guarantee of 99.95% up-time, which indicates its reliability in the dissemination of text messages is efficient and effective. If a server goes down or another problem occurs, this provider assures the clients that they receive an alert and will act on the problem immediately. Their fully redundant platform, telecommunication stack, and APIs have all been developed in-house to guarantee quality and control over their calling and messaging services.
MessageBird follows regulatory requirements built for international laws and regulations, including GDPR and PSD2. From a security point of view, MessageBird hosts and monitors its platform with the utmost attention to protection, safety, and security. It is very conscious about its security and privacy particularly when many of its clients are hospitals, banks and government institutions. It outlines its rules and regulatory requirements, employee screening and data encryption to ensure security and reliability.
There are several significant clients of MessageBird SMS Gateway which indicate that they are a reputable company as stated in the introduction. Whether they are Australian clients is not stipulated on their website. They are also a member of the GSMA which represents over 300 mobile operators globally.
As a result of prospective clients asking numerous questions about the need to understand better what gateway SMS providers offer for a reliable, cost-effective SMS Gateway provider, a group of experts in the SMS field decided to formulate a simple-to-follow and understand SMS Comparison Table and site.
The authors produced this information for you free of charge. They developed the site after leaving the SMS area to go into other IT areas and therefore could provide no conflict of interest in their evaluation of SMS providers. Therefore it has presented an independent, unbiased assessment of the various providers.
While the SMS Gateway Australia Comparison Table is free for the public to use, the authors wish to disclose that some affiliate relationships do exist. Such relationships do not impact the rates and fees users of the site will receive from these providers.
As the information comes from the provider’s website and not through an API feed, there is the risk data may become outdated without prior notice. As such, you should note below when the page was last updated.
MessageBird can help businesses connect with their audience quickly and efficiently. However, as with any platform, it’s important to test MessageBird’s features for yourself and ensure that it meets your specific business needs. You should also check with the SMS gateway providers’ website before signing up.
Published by Alain Grossbard