ClickSend vs SMScentral

Compare ClickSend vs ClickSend vs SMScentral based on there bulk SMS pricing, feature and reliability for Australian based businesses in out head-to-head comparison table below based on the full ClickSend and MessageMedia Review. Full review can also be viewed of Clicksend, SMS Central or the general bulk SMS providers.

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  • Overall
  • ClickSend
    Overall
  • SMS Central
    Overall
  • Price
  • Price
  • Price
  • Tools
  • Tools
  • Tools
  • Customer Service
  • Customer Service
  • Customer Service
  • Education
  • Education
  • Education
  • Trust Value
  • ClickSend
    Trust Value 85
  • SMS Central
    Trust Value
  • Years Founded
  • Years Founded 2006
  • Years Founded
  • Listed Company
  • Listed Company
  • Listed Company
  • Regulated
  • Regulated
  • Regulated
  • Spam Compliant
  • Spam Compliant
  • Spam Compliant
  • Payment Modes
  • ClickSend
    Payment Modes Prepay, Postpay
  • SMS Central
    Payment Modes
  • Price Match
  • Price Match
  • Price Match
  • Free Trial
  • Free Trial
  • Free Trial
  • Phone Support
  • ClickSend
    Phone Support
  • SMS Central
    Phone Support
  • Email Support
  • Email Support
  • Email Support
  • Support Hours
  • Support Hours Business hours/Email 24/7
  • Support Hours
  • Global Coverage
  • ClickSend
    Global Coverage
  • SMS Central
    Global Coverage
  • Developer API
  • Developer API
  • Developer API
  • Web Product
  • Web Product
  • Web Product
  • Dedicated Number
  • Dedicated Number
  • Dedicated Number
  • 2 way service
  • 2 way service
  • 2 way service
  • Delivery reports
  • Delivery reports
  • Delivery reports
  • Automated rules
  • Automated rules
  • Automated rules
  • Keyword in response
  • Keyword in response
  • Keyword in response
  • Email to SMS
  • Email to SMS
  • Email to SMS

Detail on The ClickSend vs SMS Central Table Comparison

Both ClickSend and SMS Central have been compared because both these SMS bulk providers are reputable Australian companies that offer an array of text messaging services to businesses. They have all the features in their portal systems to make business life simple in disseminating a message or receiving a message with efficient and have the capacity to distribute anywhere in Australia.

ClickSend and SMS Central have been established for well over ten years with SMS Central beginning its business in 2004 and ClickSend in 2006. The head office for SMS Central is in Melbourne, Australia and ClickSend in Perth, also in Australia. They are both private companies.

Both these SMS providers have continually grown and evolved from pioneering end-to-end interactive mobile solutions for businesses, to both becoming one of Australia’s global premium SMS and MMS providers.

Features of ClickSend and SMS Central

When reviewing the features offered to businesses, it can be assessed that both have the capacity to:

  • provide a web-enabled computer system that is easily able to send SMS from emails
  • provide a bulk SMS service that is customised to suit individual business requirements
  • Use a well developed API system to send SMS with a single HTTP post
  • Provides 2-way SMS, WebSMS and Email to SMS facilities
  • Allow for full tracking history of text messages.

There are some features that ClickSend provides that SMS Central does not offer its customers. For example, it is able to deliver onshore but does not have the facilities to send text messages offshore to other nations if required. There is no mention of the telecommunication carriers used other than to say Aussie carriers unlike ClickSend who states it uses premium carriers such as Telstra, Optus and Vodaphone to ensure reliability and efficiency.

ClickSend offers text to speech by sending voice calls which makes it as simple as sending a text message. It is able to convert text into voice calls through their SMS online facility, reaching any landline or mobile and adapting to local markets through various languages and voices.

Our ClickSend review also found that they offer text message reply options, such as sending replies as an email and even specify a specify a different return address, sending replies to a customer or staff mobile as an SMS, sending replies to a business website.

Overall the level of features of ClickSend rates better than that offered by SMS Central.

ClickSend vs SMS Central for Value for Money

When reviewing and comparing these two SMS bulk providers, it was found that ClickSend that was open and transparent about their pricing schedule. SMS Central did not provide any charges and required the business to contact them directly to discuss pricing. With ClickSend it outlined its price per SMS. Over 250,000 SMS distributed per month, the business would be charged 4.9 cents per SMS. Over 100,000 SMS, the charge was 5.5 cents per SMS, 10,000 SMS would cost 6.0 cents per SMS and over 2000 SMS the charge is 6.5 cents per SMS.

Apart from charge for each text message distributed, ClickSend outlined the payment would be prepaid and invoiced. Credit cars or Direct Debit is offered by ClickSend. There is no contract, no set up fees and no monthly fees required by ClickSend. However, with SMS Central, no details are presented on contracts, set up and monthly fees arrangements.

The only similarity was that both SMS bulk providers offer competitive price matching and 100% satisfaction guarantee.

Reliability and Compliance of ClickSend and SMS Central

It is pleasing to note that both ClickSend and SMS Central do provide information on their uptime, reliability and compliance matters.

ClickSend provides a 100% delivery rate (uptime) guarantee while SMS Central states that it provide a 99.95% uptime guarantee. That’s very reassuring from a business or customer perspective. Both providers have Service Level Agreements (SLA).

Another re-assurance aspect is that both companies have adopted General Data Protection Regulation which requires them to protect the personal data and privacy of their customers. They also advocates an anti-spam policy for all their communication, thereby not supporting unsolicited messages, notifications, alerts or any message that you may receive from someone who should not have your address or mobile number.

Overall these two SMS providers are matching each other in their policies and procedures.

Customer care offer by both SMS Providers

Comparing the customer service provided by both SMS providers, it was a standout that ClickSend is jam-packed with more features than SMS Central. In the review, ClickSend provides an 1 800 call centre contact number on a 24/7 period while SMS Central provides an 1 300 phone number during business hours. The response time may vary from fifteen minutes to an hour.

There is no live chat available and no obvious online communications tools like Facebook, Google+ and Tweeter unless you are prepared to search extensively in the web pages and find their Blog which provides the online icons mentioned. With ClickSend it is much more apparent with an ease if access for discussion purposes.

The other difference is the offer of free trial to use as you want. With ClickSend, 50 free SMS are offered compared to SMS Central which offers 10 free SMS to trial.

Overall the level of customer service is far superior with ClickSend compared to SMS Central.

About the SMS Comparison site

As experts in the SMS area over a number of years and now moved on to other information technology areas, the authors have extensive knowledge and experience and can provide independent reviews of SMS providers that will assist readers in understanding the SMS providers available in Australia and overseas.

This SMS Comparison Table and site is provided free to assist you. If you find any parts that are different from what was described and displayed on this site, please let the authors know so that changes can be made, if required. The authors do take your privacy extremely seriously and will not ask for any personal details.

 

Updated on 19 December 2020

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