The Bulk SMS Comparison site reviews a range of reliable SMS providers in Australia.
Based on this thorough review, Cellcast offered the best value.
Updated on 22 September 2024.
A large number of bulk SMS providers are offering their services to Small and Medium Enterprises (SMEs), large businesses, and Not-for-profit organisations in Australia. Choosing the right one for your communication or marketing needs can become an exhaustive and difficult task for someone who isn’t familiar with how bulk text messaging distribution services work.
Hopefully, this site will provide you with the guidance and direction you need to select the right bulk text message service.
Bulk SMS distribution is an incredibly effective and efficient means of sending out text messages promptly to end-users with ease. You only need to provide the bulk SMS distributor with a database of names of clients, customers or employees, whichever it may be, and the rest is done for you in a matter of just a few minutes from the start to the end-user receiving the text message. It does not matter whether the volume is small or large in numbers. The distribution communication system is the same.
Because there are so many bulk SMS providers available, the authors of this site, who have been experts in the SMS field (but no longer work in this field, as will be discussed further down the page), have independently reviewed a large number of SMS distributors in Australia and have come up with a reliable set of reputable providers for your consideration. These companies include Cellcast, Notifyre, WholesaleSMS, SMSTech, DirectSMS, TextIt and SMS Central, Burst SMS, BroadcastSMS SMS Global, and BulkSMS.
Bulk SMS companies offer services to send many text messages to multiple recipients at once. These companies provide a platform for businesses and organizations to send SMS messages to customers, employees, or other contacts in bulk, allowing for efficient and effective communication at scale. Services may include features such as custom sender IDs, message scheduling, and delivery reports.
These bulk SMS providers do not require you to provide any new software to be installed or downloaded because they are web-based. The only requirement placed on your company or organisation in engaging their service is to have access to a web browser and the Internet and to provide a database of people who should receive your communication or marketing or alert messages. It’s that simple.
The bulk SMS provider saves your contacts and sets up specific groups to manage them. When a text message needs to be distributed, it is just a matter of letting the provider know which group or groups need to receive it, and within a short period, the SMS is sent out.
As stated above, thorough knowledge and research of features, price, reliability, reputation, and certifications such as ISO 27001 and ISO 9001 for quality and security are done behind the scenes to provide you with a sound evaluation of these SMS bulk providers.
Bulk SMS companies typically offer a range of features, including:
These are some of the standard features offered by bulk SMS companies, and the specific features offered may vary depending on the company and the package chosen.
It is a real advantage to know that the distribution of your SMS is a two-way process. By knowing that under your instruction, the provider has sent a large number of text messages all at the same time to groups of targeted audiences, whether the messages reach large volumes or small volumes of users, at the set time specified by you and that you may request receiving responses or replies that can be forwarded to a specific email address through your computer or mobile phone. This is a great way of knowing everything has gone to plan.
Many of the providers listed can offer such a delivery tracking system analysis service, which can greatly benefit the client managing a marketing or a communication campaign. The recording is exported onto an Excel spreadsheet for evaluation.
These bulk SMS providers have the facilities to run high-speed connection gateways that can manage high-volume text messages at any one time within a matter of seconds. The delivery reports received indicate results, such as bounce-back of messages sent via the API or online platform.
Most of these companies have global coverage and can offer onshore and offshore text message delivery. In some cases, this service is optional or not part of their features, as can be seen in the comparison table provided.
By thoroughly reviewing the bulk SMS distributors outlined and looking at their diverse range of features used for distribution, it became evident that ClickSend, SMSTech, SMS Central and WholesaleSMS provided a perfect set of features compared to other competitors in the mass distribution of text messaging. The other competitors rated it lower because of their limited number of features, but that does not mean they should be excluded from further consideration.
There will always be serious consideration taken over the charges imposed on the client for using their SMS services. Regarding the bulk providers listed, five companies were reviewed in detail regarding their costs. It was found that ClickSend and WholesaleSMS were significantly cheaper than their competitors. SMS Tech and then DirectSMS followed this. TextIT was far more expensive. Interestingly, the charges by SMS Central were not disclosed or transparent for a judgment to be made.
Of course, charges depend on the volume of SMS distributed every month. This will vary depending on whether the distribution is less than 10,000 SMS per month or 250,000+ per month. Even considering such different volumes, Cellcast is still a cheap, safe bulk SMS distributor on all accounts.
When comparing the rates for different text message volumes, the difference in charges ranged from 10% to as much as 30% more expensive for the same mass distribution. For low volumes, the charges investigated varied, but in general, there was a 20% difference when comparing the cheapest to the most expensive charges. With larger numbers of around 100,000+ sent every montmonthlys a significant differential of around 30%. With 250,000+ SMS sent monthly, once again the difference between the cheapest to the most expensive bulk provider was around 30%.
In summary, even though the charges vary between bulk companies depending on the size of the SMS distribution, Cellcast was a winner, followed by SMS Broadcast, WholesaleSMS, and SMS Tech. It needs to be emphasized that you check with these bulk SMS providers about charges, as they may change their pricing without notice.
Reliability is of paramount importance. The reliability of a bulk SMS company in distributing important messages when instructed by the client needs to be done with the utmost importance. Requesting immediate feedback once the text message has been disseminated will reassure the client. One of the critical selection criteria when engaging an appropriate bulk provider is to know that full documentation of every distribution is recorded and evaluated. When researching these bulk providers, it was assessed to see that such reporting systems were part of their services.
These bulk companies outline providing an uptime guarantee of either 99% or 99.9%; some even state that they offer 100% uptime with a service level guarantee (SLA) to clients. This reliability factor is what clients want from these providers. The latency between sending and receiving the text message means minimal observed time delay.
Most of the bulk SMS providers reviewed in Australia have an excellent reliability rating, which needs to be factored into a potential client’s selection to engage such a company.
The reliability and latency of bulk SMS companies can vary greatly and depend on several factors, such as network infrastructure, routing and message prioritization policies, and overall system performance. Before choosing a bulk SMS provider, it’s recommended to research and read reviews from other users to get an idea of their reputation for reliability and latency. You can also consider factors such as delivery rate, support, and pricing to make an informed decision.
The reliability factor is a major issue of Australian and multinational companies and a detailed list of clients engaging services of these bulk SMS providers can be viewed on their websites.
When reviewing their customer service, it was seen that these bulk distributors provide a dedicated number for clients to contact them. In most cases, their phone support service is related to business hours rather than 24/7 hours. They all provide an email address.
A free trial is available to test their text message distribution methodology and effectiveness, with such trials ranging from 5 free SMS to 30 free SMS.
Except for TextIt, all the other bulk providers ensure messages are anti-SPAM compliant. Once imported, a cleaning service is also available to clean text messaging contact lists, and the numbers can be re-formatted if required.
When comparing the SMS Providers’ customer service, assistance, and compliance requirements, many of these companies fare very well in these categories and must be complimented on their standards.
The bulk SMS providers’ comparison site was produced entirely for your assistance. It outlines all the features, costs, services, and support-related issues that will enable you to make a better business decision about which provider to review or engage with for your needs.
The comparison site was prepared by a group of experts in the SMS field who no longer work in that area and, therefore, can offer independence and be at arm’s length from bulk SMS providers in Australia. It came about when they were in the SMS field that people were confused about what services and features they needed to know before employing an SMS company.
The comparison site and table outline all the primary selection criteria that any potential client needs to consider. It is free to any user; however, a commission may be requested if you click on a specific bulk SMS provider site and engage their services.
In presenting this site, there may be changes made by the SMS providers without giving the authors any notice in advance. Should you see any changes that need to be made to this site to be aligned with changes to the provider’s site, it would be appreciated if you would notify the authors so that alterations can be made promptly.
This site was last updated on 22 September 2024.