TextMagic Logo Provider

Summary Of TextMagic

TextMagic is an SMS company that offers businesses a platform to send and receive text messages to their clients and staff. With a base in the United Kingdom and satellite offices in the United States and Australia, the business was established in 2001. SMS marketing, two-way messaging, mass messaging, and connectivity with other corporate software programmes are just a few of the capabilities that TextMagic provides. Many other businesses, including healthcare, education, retail, and hospitality, employ the company’s services.

Their five key services are:

  1. Bulk SMS including online texting.
  2. Email to SMS.
  3. SMS Gateway API tools to integrate with websites or software.
  4. SMS software for PC & Mac.
  5. Global SMS coverage.

 

💻 Demo Account:  SMS Free trial
🏢 Head Office Cambridge, UK
📅 Founded 2001
⭐ Reviews (Trust Pilot): 3.3/5 – 223 reviews (Average)
↔ Up-time SLA: 98.4%
🖥 Messages Per Year 200+SMS annually
📡 Security: 256-bit SSL
💰 Money Back Guarantee Yes
📊 Fixed Number:  Yes, Free

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TextMagic Pricing Review

TextMagic pricing schedule is based on the charge per SMS text dependent on the country where distribution will take place. For example, for Australian customers, it is AUD $0.07 per SMS. A pricing calculator on their website will allow you to name a country and the prices will be presented in that currency.

Compared to other competitive bulk SMS providers, their pricing is not cheap and in several cases, it is double the charge of other SMS providers.  For example, for Australian customers, TextMagic charges AUD $0.07 per SMS while Twilio charges AUD $0.055 per  SMS.

 Additionally, other Bulk SMS providers do negotiate a lower rate depending on the large volume that would be distributed every month while others display their cheaper rate dependent on the volume on their websites.

You only pay for text messages you send. There are no account fees or set-up charges. It is virtually pay-as-you-go. There are no contracts or commitments so one can cancel anytime. TextMagic offers a Money Back Guarantee and will refund any unused credit on request. This provides a cost-effective of providing such a service.

There are no hidden fees. You pay only for outbound text messages and inbound SMS are free.

 

ClickSend SMS Website

TextMagic API Reliability

TextMagic states on its website that it can guarantee that text messages are sent instantly after they receive a request. Messages are normally delivered within a few seconds, as long as the recipient’s phone has coverage. However, they do state that they cannot guarantee the final delivery time, as it depends on network conditions, which are outside our control.

They show an average delivery rate of 98.4% which is slightly lower than many of its competitors who have a 99%+ or 100% with a Service Level Agreement in place.

TextMagic sites and services are secured with SSL/HTTPS and your contacts, messages and accounts are fully backed up all year round on a 24/7 basis. Also, they provide an end-to-end AI-powered platform for assessing the built environment which allows data-driven decision-making and risk management.

They are Spam complaints and ensure that General Data Protection Regulation (GDPR) compliance is enforced. They have two-factor authentication (2FA) SMS which means that users are authenticated via text messages, secure low-level transactions, and an extra layer of security is instilled into your software.

 

ClickSend SMS Website

SMS Marketing Features Of TextMagic

For businesses, Short Messaging Service (SMS) has grown into an important communication and SMS Marketing campaign tool. TextMagic is a long-established SMS business in the UK with over 10,000 active business clients sending 2.5 million text messages every month. It offers an easy-to-use business texting platform with the flexibility, oversight, security and reliability to distribute information to customers and employees and provide enhanced CRM and SMS marketing campaign outcomes.

TextMagic provides a wide range of features through its SMS platform that will improve communications for businesses. It integrates its SMS gateway with any website or software using its API platform tools and adds text messaging to business workflow. This can be extended to social media platforms. It has worldwide access to over 1,000 mobile networks across 200+ countries.

This company not only sends texts online, but it also imports contacts and manages distribution lists all through their account. It can send and receive instant SMS with its online SMS chat and offers a mobile App for iOS and Android phones so that you can reach your customers or staff by using mobile numbers quickly which is so helpful when managing a campaign using your iPhone. You can also lookup to see how TextMagic creates workflows called Zapier, which connect your apps to allow automation of repetitive tasks, so you can focus on other work.

There is the capability of SMS surveys for collecting feedback and sender id. This SMS notification can improve customer experience and obtain valuable feedback on your services instantly. TextMagic can check the status, deliverability, and risk level of email addresses with their email validation service and API.

Using its robust business text messaging service, the business can create sub-accounts that give team members access to all features. With a dedicated number for your business, you will be able to receive SMS from anyone without having to text them first. Such functionality can also display your company name as the sender of an SMS and in any language, turning a simple text message into a powerful branding tool.

For businesses, Short Messaging Service (SMS) has grown into an important communication and SMS marketing campaign tool. TextMagic is a long-established SMS business in the UK with over 10,000 active business clients sending 1.7 million SMS every month. It offers an easy-to-use business texting platform with the flexibility, oversight, security and reliability to distribute information to customers and employees and provide enhanced SMS marketing outcomes.

 

 

ClickSend SMS Website

TextMagic Customer Service For Businesses In Australia

TextMagic does provide a customer support service by phone number using the number 1800 531 865 and a contact list is included on the website. There is no detail of this phone number outlining business hours or a 24/7 contact number.

It has several links to assist you in understanding the system such as password, auto-recharging settings, pricing, email to SMS as well as API settings to name a few links. There are videos on the website to review the range of services that they provide.

The website is easy to navigate and informative. There is a detail on tutorials, testimonials, case studies and reviews for those interested in assessing their value. Additionally, a range of small business clients is listed but mainly from the United Kingdom.

This bulk SMS provider offers a free trial but does not specify how many free SMS the prospective business can use to test the system, unlike a number of its competitors who provide 10, 25 and 50 free SMS.

 

 

Our Conclusion Of TextMagic For Australian Businesses

TextMagic is a Cambridge, UK, based bulk SMS service provider. It offers a good range of features and templates with an Application-to-Person messaging service that provides a secure, reliable means of reaching almost anyone who has access to a mobile or the internet. With over 10,000 active business clients sending over 200 million SMS in a year, it has successfully assisted companies to connect with their clients. The TextMagic reviews indicate an average level of satisfaction rating of 3.3 out of 5 for 223 reviews.

The difference with its similar bulk SMS competitors is that it is mainly focused on small to medium size businesses (SMEs), not a lesser up-time and latency factor and its charge per SMS is higher than other reputable SMS providers.

Latest update on 22 April 2023

 

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