An SMS Marketing API is critical in today’s text message marketing environment to deliver timely, personalised messages to customers and stakeholders. Using a text message API allows a business to integrate existing databases, outlook or CRM systems like Salesforce seamlessly.
Learn more about API usage in the text message marketing industry and the top SMS providers in the article below.
Whenever you research and read about the features of SMS Marketing providers, you read about API and their capacities. So what is API? It is an acronym for Application Programming Interface, which means it is an IT software allowing a programmer to formulate a computer program that will make it easier to send text messages to recipients in a quick and effective manner. An API may be for a web-based system or an operating system or a database system so it can take many forms. So basically it is a system that makes it easier for the programmer to gather and send information systematically. For example, the client may send an email with the text message required to be sent and the API file will give the developer the ability to copy files from one area to another without the developer having to understand the total file system operations.
Different SMS Marketing providers emphasise that an API is more than an exchange of text and image message service but a powerful software platform to simplify the text messaging service and ensure full and reliable delivery of such messages.
To start the process, the client needs to upload a file that has all the names of the people that will be contacted. This may include the email address or the mobile phone numbers.
As inferred from the discussion above, a lot goes behind the simple message sent to a customer or person. Reliable, scalable and the ability to custom SMS to your needs, SMS API is the way for developers to connect to an SMS gateway. This means the client can SMS-enable a website or a system process to distribute and receive text messages through various ways.
The features of the API include:
Firstly, you need to ensure that the provider follows the laws and best practices when you plan your marketing or communication campaign. make sure that the provider is anti SPAM compliant and need privacy and confidentiality of information being distributed. There are best practices that they need to follow when collecting contacts and sending out text messages. For example, ensure you get permission from every contact before sending a large volume of SMS and send only during working hours.
From a marketing perspective, please do not use words like ‘free’ unless you have a free to end-user condition. All promotions and communication should include name, description, conditions and the ability to opt-out if required.
Thirdly, SMS Marketing providers should have shortcodes, which are five-digit numbers used for SMS messaging, and you should not be made to purchase but rather use the providers’ codes. Such services can be established for automatic replies to incoming SMS, therefore you should not be charged for inbound messages.
Finally, choose your keywords for your campaign so that you are able to track the way these keywords are used. Tools like the Google keyword planner can assist with this. Additionally, you should be able to follow the people you sent the text message to determine whether they opt-in and opt-out of the marketing or promotional campaign.
When you are ready to engage an SMS Marketing company to do all your direct SMS for promotional and communication reasons, it is obvious that you need to choose a particular service that meets your needs and costs. Having reviewed the software facilities of API, reliability, customer relations and availability, compliance, automatic SMS, MMS and other distribution features, and of course, costs, it was found, as displayed in the SMS Marketing Comparison Table, that ClickSend offered the best value out of a set of reputable SMS marketing companies in Australia. ClickSend scored well and can be counted as a very reliable company to disseminate your marketing material and information. Similarly, you need to be assured that this is backed up by a customer service that is working for you and that you can trust it to manage your campaign efficiently and effectively.
The SMS Marketing Comparison Table and associated sites have been developed to provide you with an independent assessment of the features and value of a number of reputable Australian companies in the SMS Marketing field. The evaluation was done by experts in the SMS field who have moved on into other areas so to avoid any conflict of interest but felt that this sector needed a simplified format to be able to help prospective clients as to what to know for their selection process.
This service is free to you, the user, and hopefully will enlighten you on the features and services that you need to be cognizant of when selecting the right marketing tool for your promotions and campaigns as well as for reminders, appointments and so on. Should you use the table and sites to assist you in selecting the right SMS Marketing company, then the authors will request a commission from the SMS provider.
Should there be any parts that may be different in the SMS providers’ websites then the authors would appreciate you notifying them so that changes can be made as companies change their websites and charges without any notification in advance. The author’s hope that all this information is pertinent and helpful to your decision-making process.
This site was updated on 15 November 2021.