ClickSend vs SMStech

View below the exclusive Clicksend vs SMStech comparison where we compare the two bulk SMS providers based on there features, pricing, reliability and more. You can also view the comprehensive review of ClicksendSMStech or the general bulk SMS providers.

Find the full bulk SMS comparison of Clicksend vs SMStech below.

SMS Central Provider Australia
  • Overall
  • ClickSend
    Overall
  • SMS Tech
    Overall
  • Price
  • Price
  • Price
  • Tools
  • Tools
  • Tools
  • Customer Service
  • Customer Service
  • Customer Service
  • Education
  • Education
  • Education
  • Trust Value
  • ClickSend
    Trust Value 85
  • SMS Tech
    Trust Value
  • Years Founded
  • Years Founded 2006
  • Years Founded
  • Listed Company
  • Listed Company
  • Listed Company
  • Regulated
  • Regulated
  • Regulated
  • Spam Compliant
  • Spam Compliant
  • Spam Compliant
  • Payment Modes
  • ClickSend
    Payment Modes Prepay, Postpay
  • SMS Tech
    Payment Modes
  • Price Match
  • Price Match
  • Price Match
  • Free Trial
  • Free Trial
  • Free Trial
  • Phone Support
  • ClickSend
    Phone Support
  • SMS Tech
    Phone Support
  • Email Support
  • Email Support
  • Email Support
  • Support Hours
  • Support Hours Business hours/Email 24/7
  • Support Hours
  • Global Coverage
  • ClickSend
    Global Coverage
  • SMS Tech
    Global Coverage
  • Developer API
  • Developer API
  • Developer API
  • Web Product
  • Web Product
  • Web Product
  • Dedicated Number
  • Dedicated Number
  • Dedicated Number
  • 2 way service
  • 2 way service
  • 2 way service
  • Delivery reports
  • Delivery reports
  • Delivery reports
  • Automated rules
  • Automated rules
  • Automated rules
  • Keyword in response
  • Keyword in response
  • Keyword in response
  • Email to SMS
  • Email to SMS
  • Email to SMS

Comparing ClickSend to SMS Tech

When comparing these two reputable bulk SMS providers that service Australian companies, it is essential that a comparison is made based on several criteria such as features, reliability, charges, compliance, and customer service. It is for this reason that this SMS Comparison site will provide details on all these factors to provide the reader with a better understanding and appreciation when considering engaging a bulk SMS company.

It should be noted that the authors of these SMS Comparison sites, who worked for several years on text messaging services but have moved to other fields, will provide you with an independent assessment of ClickSend and SMS Tech.

A quick overview of these two Short Messaging Service (SMS) providers

ClickSend began in Perth, Australia in 2006 and SMS Tech in Melbourne, Australia in 2010. They both provide a wide range of services including sending out at any one goes a large volume of text messages. They are both private companies and have accumulated over the years a wide range of clients, that can be viewed on their websites.

Features comparison between ClickSend and SMS Tech

When comparing SMS Tech and ClickSend as two SMS bulk providers, it becomes apparent that both companies offer a full email client integration system with no added software requirements from you as the business. This means that they offer an instant web-based SMS service which will allow you to start distributing bulk text messages directly from their interface system.

Both SMS Tech and ClickSend provide a two-way SMS communication system. This means it has an Email to SMS service that allows you as the business or organisation to send one-off bulk SMS from your email account to a user mobile phone. You can receive responses back from the end user similarly as an email into your inbox. What this means is that both companies have the capability to handle user-replies with ease allowing your customers or clients or staff to respond to the SMS sent by you as a two-way communication tool for marketing and promotions, deals and offers, appointment reminders, student timetables and results, special promotions.

Some of the other similar features of both ClickSend and SMS Tech can be summarised as:

  • Allowing full tracking history of all outgoing and incoming text messages
  • Personalised messages with customer information
  • Customised service to suit individual business needs
  • Appropriate API so the softwire developers can integrate a bulk SMS service into an existing system.
  • Reach landlines and mobiles with easy to use API

One of the features highlighted in ClickSend is their text to speech by sending voice calls. It’s just a way of converting text into voice calls through their SMS online facility. This way by reaching any landline or mobile and adapting to local markets through various languages and voices.

What about Pricing between ClickSend and SMS Tech?

When comparing these two bulk SMS providers, there is a significance in pricing difference. ClickSend offers better pricing value than SMS Tech.

Even though SMS Tech states that they offer one of the cheapest bulk SMS services in Australia, ClickSend not only openly and transparently state their cheaper pricing schedule, they also state that they will price match any legitimate claims.

Reviewing the pricing schedule of both these bulk providers based on mass distribution monthly, ClickSend is a cheaper option:

ClickSend – >250,000+ SMS = 4.9 cents per SMS compared to SMS Tech – Not disclosed

ClickSend – >100,000+ SMS = 5.5 cents per SMS compared to SMS Tech = 5.2 cents per SMS

ClickSend – >10,000+ SMS = 6.0 cents per SMS compared to SMS Tech = 6.9 cents per SMS

ClickSend – >2000+ SMS = 6.5 cents per SMS compered to SMS Tech = 7.9 cents per SMS

Both these providers payment mode is both prepaid and invoice with the ability to pay by credit card or direct debit.

Also, both these SMS bulk providers have no contract, no software required, no monthly fees and no set up fees.

ClickSend indicates the cost of a dedicated number as $19 per month and inbound SMS are free but no details are provided on these items by SMS Tech.

Finally, on the matter of charges, ClickSend offers a money back guarantee unlike SMS Tech that has no such claim.

Overall, ClickSend offers a better value for your money.

 

Reliability and Compliance of ClickSend and SMS Tech

One of the major benefits of both ClickSend and SMS Tech is there excellent reliability factor. SMS Tech claim to have a 99% Gateway Uptime Guarantee while ClickSend states it provides a 100% gateway uptime guarantee. In both cases these two companies provide a high quality, reliable gateway that routes directly to Telstra and Vodafone, with Optus traffic passing through an Australian aggregator.

Multiple gateways and routes ensure the best value and most reliable delivery are available to all national carriers. Therefore, your messages are assured of getting though using multiple routes to ensure the best delivery time available. This is a very good customer focused feature by providing prompt and efficient responses.

Both companies include a Service Level Agreement (SLA) and provides guarantees in respect of their security and organisational security measures.

Regarding security and privacy compliant, ClickSend is General Data Protection Regulation (GDPR) compliant, an important data privacy protection, whereas there is no evidence of such adoption of GDPR policy with SMS Tech, although they do provide their own privacy policy.

Both these bulk SMS companies have built in their latest SPAM compliance technology into their systems.

 

Customer Service offered by SMS Tech vs ClickSend

When reviewing and comparing both these bulk SMS providers, it is noted that they do offer good customer service but ClickSend has an edge over SMS Tech.

The reasons for the edge are:

  • ClickSend provides a 1 800-contact number compared to SMS Tech on a 1 300-contact number
  • ClickSend is available on a 24/basis compared to SMS Tech on business hours
  • Both provide email support with access to other communication features such as training video, social media contact
  • With a free trial, ClickSend offers 50 free SMS while SMS Tech does not disclose the number of SMS, it is believed to be 25 free SMS.

From these features, ClickSend provides a better customer care service to its potential and present customers.

Back to top